Server 2008 R2 - Terminal Server - Crashing with a Blackscreen on remote and local connections.

  • 7 November 2017
  • 3 replies
  • 71 views

I have 5 different sites all with the same issue.
Hyper-V 2008R2 Guest
RDP users start to get a black screen and then get disconnected.(slowly over 15 minutes not all at once)
all new RDP connections are rejected as if the server is offline.
Local Console goes black/unresponsive - Forced to hard reboot server to gain access again.
 

3 replies

Userlevel 2
What version of Webroot is installed? 
Userlevel 2
If it's version 9.0.17.28 you should submit a ticket with Webroot, they'll get you on the newer version that doesn't have that issue.  Or get it fully up to date with Windows patches.
Userlevel 7
@, please reach out to our Technical Support Team for assistance.
 
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