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I think my Webroot is now working as it should. I had a few pop-ups after the ‘fix’ was declared, but it seems to have settled. Fingers crossed.

Great news all around!

Please let me know if anyone is still getting this popups persisting and we’ll escalate to support.

For the record @TylerM I don’t share the good news as the stupid popups continue to occur on a daily basis when restarting my computer, and rebooting does not fix the issue either. 

A week ago I raised a support ticket and there is no response to that so far.  When I attempt to determine the status of my request (continue the previous conversation) I am prompted for my email address which I enter and then a password (not my Webroot account password but a 6 character password which I am not aware of.  Selecting the “forgot password” option claims to have sent a password to my email address and nothing is received.  There is nothing in the spam/junk folder either.  It would appear that there is an email issue with my account.

For how much longer am I to endure the stupid popup message which is not my doing?

I’m sorry you are still having this issue when it has been resolved and no longer popping up for most everyone. Have you reached out to support yet? We absolutely have phone support - what numbers did you try?

Webroot Support:

Technical Support

SUBMIT A TICKET

Call 1 800 177 035

As of the last few mornings, I am not getting the pop-up. Although it was intermittent for a couple of days I haven’t seen it since Saturday.

I think this whole episode has reflected poorly on Webroot, who provided no information about the merger/takeover (whichever it is, or both?) nor any explanation of the request by the alarming, irritating pop-up nag to sign up for an account which users already thought they were well and truly signed up for; as they were. I believe I am now signed up for two accounts, with equal access to the usual facilities! Very confusing, and to the hapless user, apparently pointless. I’m now just hoping the damned thing has gone away for good. But thanks to Tyler for his assistance here and in personal messages.

You are most definitely emailed whenever a response is put into the ticket and that has been the case for the 10 years I’ve used the ticketing system. I checked on your ticket searching for the same email that you used to sign up for this community. Did you check to see if it got caught in your spam folder? Sometimes that can happen. Feel free to DM me if you used another email you would like me to check. 

Also, if you respond to the ticket you can pick a time where someone will call you instead of having to wait on the phone, but that is up to you.

@AV1 

The last message sent to you was on May 23rd (unred) and the previous message was May17th (also still unred)

Hello,

Thank you for contacting Webroot Support.

Our apologies for any inconvenience. For the issue you are reporting, we would like to work with you directly over the phone to resolve this as quickly as possible.

Webroot’s US hours of availability are 7AM – 5PM MST, Monday through Friday. Please let us know your phone number, your time zone, and the best time frame to reach you during our hours so that we may contact you by phone.

They messaged you at the email that you used to sign up for this community. If you would like I can PM you the email. This is the email you should use to login to your ticket interface. 

I don’t believe there is one yet. Some of us on the forum are still getting the pop-up. I know I was getting it on my Desktop Win 10 computer and some of the Webroot Moderators here on the forum are getting it.

I have edited this thread and removed the “Solved ~ Best Answer” to this thread since it is an on going problem and Support is working on a fix for it.

I’m still getting this crap after a month!!! the whole integrity of Webroot has gone to crap also I am getting multiple instances of scans starting (multiple windows opening on scheduled scan) I uninstalled and reinstalled did not work and still get pop ups, still get multiple scan windows after fresh install and I’ve noticed the version is not updating anywhere as much as it used to. I took the scans off schedule and started carrying out manual scan, sometimes works ok others it locks and restarts the whole console again (showing the pop up again). It is no longer reliable and doing all sorts of weird shit since Carbonite got involved, I thought signing up to the account it would rectify some stuff but it is just like they employed ex Microsoft programmers to have a play with Webroot and we all now how good W10 is these days. I have had Webroot relatively trouble free over 5 years except for the occasional W10 update causing it to crap itself, but believe me if this shit continues I’ll drop it like a hot spud, like someone else has pointed out I liked it because it was relatively light on resources etc but now it is annoying me as much as Bit Defender used to and starting to be as reliable as Norton….get your shit sorted support or I’m outta here. You’ve got one job to do, and if it’s Carbonite causing the grief GET RID OF THE PIECE OF SHIT!!!!!

@TylerM I would be delighted if you could PM to me the message(s) that I have not read because I am receiving no notifications of any waiting messages.

In the meantime I have called the Australian support number (1800 177 035) twice during the nominated hours of business for assistance and on the second attempt I provided my Australian contact number.  Needless to say that it has been a deafening silence so far as nobody has bothered to call me back.  Whilst that my be sour grapes, it is awful that nobody at Webroot could be bothered to contact me by phone or email to assist with resolving the stupid popups which I continue to receive on a daily basis. I am vindicated that other people continue to receive the same symptoms.  Do I have to call the US support number at my expense to get assistance?  I am gobsmacked that your Australian support number is nothing more than a recorded voice which infers that nobody is listening or responding to recorded messages.  If I am sounding upset then that is the truth.

I would expect your competitors to respond to support requests in a reasonable amount of time with visible follow-ups.  I see that my current subscription lapses in 200+ days time but if this situation is not resolved in the next 30 calendar days then I will be jumping ship to a competitor and sending a letter of complaint to the OpenText CEO.  6 July is the target date for resolution or I am out of here.  It should not take 30+ days to eradicate a popup message that was dumped on users, or did someone forget to take a backup of the code module?

@TripleHelix - my UI has not changed as per your message above and I am still on version 9.0.32.58.  Has there been an update issued in the last day or so, or has an update been issued to beta testers only?  The lack of communications could be improved somewhat to pull us out of the misery and support what is otherwise a great software product. NB: I reboot my PC every day yet the popups continue to occur needlessly.

Yes @JohnWR  this is an optional account creation. 

@TylerM I have left messages on your Australian number and there were no follow-ups.  

Within the last 20 minutes I called the USA Support phone number.  The agent verified my account and merely stated that I need to wait until the techs figure out what is going on as the problem was supposed to have gone away in the last release.  The agent could not provide an ETA as to when the issue is likely to be fixed, nor could they provide any additional support or to assist to resolve the issue at all.

So now I have to wait for how long?  The stupid popups appear every day and rebooting is a poor workaround.  If I generated logs . I am now in limbo land as the support call achieved nothing.