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Howdy. I feel your pain. I recall I tried following “Get Started” and my login failed. So, I went to “Forgot Password,” received acknowledgement that I had a valid account, and a message that an email was sent to my valid email account. That happened twice, but I received no emails.

Today, I surfed to my old, saved URL for Webroot and found a link for folks like me whose accounts were established prior to (I think) March 2022. I was finally able to log in and look at my console! Of course, before I posted here I had little idea what version I was using.

So, I’m posting here in “General.” For the life of me I couldn’t find any information about my license expiration or renewal in the “new” console.

Back to our issue...having logged in, looked around and signed into this forum, the stupid pop-up appeared while I was typing this!

I see many of my old friends still lurk among these many forums. Bless ‘em every one. Now, somebody please help us get rid of this popup. Thanks.

Yeah, that’s the one. 

It took me a while to figure out that I couldn’t use my old login info. Creating a new login with a new email address (I have several—my web host lets me create up to 1000 or so) worked fine, but the silly popup still appears upon opening Windows and every time I open the Webroot control panel. Hopefully, they will kill this “feature” once most people have transitioned to the new format. I have a request in with Support. I will bring this up to date if I get a sensible reply. If this program weren’t so good, I would kill it.

SF

I am also having the same pop up issue. I have already signed up, yet I continually get the pop up. It is very annoying. Please fix this issue.  My Webroot Version is listed below

Thanks.

That’s what I’m waiting for from support, assuming they have one.

Same problem here.  Is there any fix for this annoyance?  I can log into my Webroot Management Console using the credentials I’ve been using for 10+ year without issue, but those credentials can’t be used for this pop up with ‘already have an account.’ And like others, I cannot create a new account to fix this.

I have two key codes spread over 9 computers, and every one of them is suffering from this ridiculous pop-up nag. Today I spent an hour working out that the account I was being nagged to set up is a NEW account for ‘Carbonite+Webroot’. So I duly set it up for one of my key codes, thinking it would get rid of the nagging pop-up which won’t go away unless you close it manually. 

I rebooted and found that the nag had not gone away. It also appears whenever I open the Webroot console from the task bar icon. I received an email from Carbonite+Webroot welcoming me, despite my having happily had a working account and a good security program for ten years! I straight away contacted support, explaining that I thought this was completely unsatisfactory and would lead to my cancelling my subscription. To me, the lack of prior communication - an explanation of what has occurred on the corporate front and of the need for a new account before the nag appeared would have been appreciated - and the obvious technical deficiency which prevents one from getting rid of the nag, are simply intolerable for a paid subscription to a hithero successful product. I’ve still got over 700 days on one of the key codes.

The response I’ve received from Support is, in my view, unsatisfactory and offers no help whatsoever:

Thank you for contacting Webroot Support. We apologize for the inconvenience you are experiencing.

In March 2022, we released a new My Account portal for all Carbonite customers and new Webroot customers. The new My Account portal has been designed to allow you to be able to manage both the Carbonite and Webroot products.

Since you have already created an account, please feel free to ignore these messages. These banner messages are being provided for all customers and will rotate and change throughout the year. At this time, we do not have the ability to remove these messages for single users.

If you require any further assistance, please let us know.

Please feel free to ignore these messages! For heavensake! The whole flaming point is that they can’t be ignored! They cover a goodly portion of screen space. Furthermore these messages are going to rotate and change throughout the year - there’s no intention to remove the damned things. And ‘Since you have already created an account’ sounds like there was no need to click on ‘Get started’  at all! After paying for what I consider a very good product to cover10 PCs for 10 years, I’m completely brassed off. It’s the very light ‘footprint’ and lack of constant nags one gets with other products that attracted me to Webroot in the first place.

Where to from here?

GOOD NEWS, I Think! I finally broke down and called tech support. According to the guy I talked to, the pop-up is “time based” and will go away in “a couple of days.” I asked him if he was sure and he said, Yes.

Time will tell.

SF

Thanks for calling..  

PS: Mine has been showing for about a week.   And I have registered and confirmed..

I think Webroot needs to pull their finger out and get this resolved, I never bother to write or complain about stuff but this is super annoying!

Thanks for your efforts by phone, stfranklin!

To be honest, I have doubts about the reassurance you were given that it would go away in ‘a couple of days’. Mine has been popping up for about a week now. I’m also concerned that even if this particular pop-up goes away soon, another will take its place in the ‘rotation’. 

I wrote back to Support to say their response was unsatisfactory and that I would soon have to uninstall Webroot, despite having over 700 days left on one of my key codes, paid three years in advance. I suggested that the pop-up could be removed in an instant via an upgrade, in the same way it was introduced. This morning I found a reply from Support indicating only that they ‘will forward your feedback to our Development team for further examination’. 

If this thing hasn’t gone away within a week I’ll have to uninstall, cancel my subscription and ask for a refund; I did not pay for this, but paid for the opposite, an unintrusive, light, fast and effective security program.

Good for you, stfranklin. No victory for me, as yet. The pop-up still appears at log-in, but disappeared some hours ago when I opened the Webroot console. I think you’re right about the text-based support, which has the look of a bland pro-forma response. I’m giving Webroot a week to get rid of the pop-up before I consider the options. What is so idiotic about it is the fact that I now have the very account which the damned pop-up is still exhorting me to get! This really does validate the popular axiom, if it ain’t broke, don’t fix it.

Hallelujah! And thanks very much for reporting back to us, TylerM. It’s good to see Webroot responding pretty quickly to our complaint. Here’s hoping it’s permanent, and the words I received from Support, as quoted in my earlier post - ‘these messages are going to rotate and change throughout the year’ - can be ignored.

Regards,

macondo

Have you tried restarting the computer (not turning it off and on again—that doesn’t reset things in Windows)? Beyond that, I’m clueless.

SF

I think my Webroot is now working as it should. I had a few pop-ups after the ‘fix’ was declared, but it seems to have settled. Fingers crossed.