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"Sign up for MyAccount

stfranklin
Rank
Userlevel 2

Webroot recently started showing me a popup at start up of Windows 10 containing the words: “Sign up for MyAccount.” I am already signed up! Yet this braindead program keeps showing me the popup. I am getting tired of clicking the little X. There should be some built-in interaction between the popup and the fact that I am already “signed up.” I have tried just about every suggestion on the internet. Apparently Webroot has gone out of their way to circumvent the normal Windows popup override system. HELP!

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Best answer by stfranklin 10 May 2022, 15:19

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SF

29 replies

M
Rank
Userlevel 1

I think my Webroot is now working as it should. I had a few pop-ups after the ‘fix’ was declared, but it seems to have settled. Fingers crossed.

stfranklin
Rank
Userlevel 2

I take that back.

The dreaded, infuriating pop-up has just returned this morning!

Only when logging in, not when opening the Webroot console.

I’m going to send a personal message to TylerM.

It came back once for me too and now appears to be gone permanently.

SF
TylerM
Rank
Userlevel 7
Badge +19

Great news all around!

 

Please let me know if anyone is still getting this popups persisting and we’ll escalate to support.

M
Rank
Userlevel 1

Well. a couple of days later and I’ve just had the pop-up again after several boot-ups without its appearing. It’s hard to imagine why this is still happening intermittently. 

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