The account does not let us continue

One of our clients use 'Webroot SecureAnywhere Business Endpoint Protection'. They have 2 accounts inclusing one account admin.
They had logged in to their account last year.
They haven't logged in for the last 3 to 4 months.
Now when they try to login with one account they are not able to. They tried to reset the password, the mail to reset in not received, We checked in mail server and email gateway. It is not there too.
The account admin is able to login. But it is asking to set the account again after the login.
Please let me know how do I resolve this.
I had raised a support ticket but the issue is unresolved after a week.

1 reply

Userlevel 7
Badge +35
I spoke with our support team, and they asked that you check your ticket for additional instructions. I believe for this issue they need to work with the user directly over the phone to assist them further. You can find the support contact info here as well:


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