I purchased a three year licence which takes me into 2022, but when I ope Webroot my account shows my subscription key code and licence as waiting for activation. The status is Subscription information not available I’ve tried retiring the key code from the confirmation email, it shoe Active, but then waits for a bit and the unexpectedly closes.
Anyone seen this before?
Best answer by ProTruckDriverView original
@LondonSL Welcome to the Webroot Community Forum.
Please try a Uninstall / Clean Reinstall:
Please follow the steps closely!
If the clean install doesn’t solve the problem, Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.