Until a few days ago, I had no trouble downloading files from my colleague. Suddenly Webroot is blocking them and the only thing I know how to do is to close Webroot, download, and then open it again. How can I tell Webroot that these are safe files and to allow me to download?
Best answer by TripleHelix
Please Submit a Support ticket and tell them what’s going on and they will help you sort it out.
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.