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Webroot blocking downloads

  • 25 November 2020
  • 1 reply
  • 159 views

Until a few days ago, I had no trouble downloading files from my colleague.  Suddenly Webroot is blocking them and the only thing I know how to do is to close Webroot, download, and then open it again.  How can I tell Webroot that these are safe files and to allow me to download?

Thanks!

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Best answer by TripleHelix 26 November 2020, 00:36

Hello @tobiesch 

 

Please Submit a Support ticket and tell them what’s going on and they will help you sort it out.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.

 

Thanks,

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Hello @tobiesch 

 

Please Submit a Support ticket and tell them what’s going on and they will help you sort it out.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.

 

Thanks,

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