Yesterday I had noticed that the Webroot Filtering Extension was saying that it could be updated so I clicked it. I was unsure if it did anything because it didn’t indicate that anything happened. Afterwards, however, I noticed that no matter what site I was on the icon in the top-right corner of the screen would be the normal logo with a red dot in the bottom-left corner of it. No green check mark, no yellow exclamation point. In addition on every search engine, search results do not have an approval/warning next to them. The assumption is that the extension is no longer working and I don’t know why.
After that, the next time I opened Firefox the extension logo is invisible, but still says “Webroot Filtering Extension” when mousing over it. Clicking it opens nothing.
Next, I would disable and re-enable the extension but that would just bring me to a page telling me to verify my keycode, which I did (I can’t remember if the account is under our mom’s email or mine, but my brother and I both got a code when we bought our computers at Best Buy a few years ago, so I am hesitant to try to get a new keycode) and a gray circle spins indefinitely and never loads another webpage or anything and the extension is thus never enabled.
I have looked and looked for a solution but can’t even find any subject/query pertaining to my unique and specific problem. I have already tried toolbarfix and it did nothing (when uninstalling, it doesn’t actually uninstall it and when doing fix/install, it says it failed). There seems to be no way to uninstall the extension and reinstall it. There also seems to be no solution to the indefinite loading time for verifying the keycode to get it working again.