My Webroot seems to be active and the control panel says it was updated 5/22/22 and Defender says it’s active. I’m unable to execute the program or open or do a scan, the link or icon doesn’t react to anything. Help!
Best answer by TripleHelixView original
Please do a clean reinstall of WSA!
Please follow the steps closely!
Info in case you don’t know how to go into Safe Mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234
Please let us know if that resolves your issue?
Thanks very much. I’ll try that today.
Now it won’t let me uninstall it says login as admin which I am and the only person who ever used this computer. I tried to find the Webroot agent page without success.
Please try this with the Administrator Command Prompt! https://www.bleepingcomputer.com/tutorials/windows-elevated-command-prompt/
"C:\Program Files\Webroot\WRSA.exe" -uninstall
Click on pictures to see full size!
Then press enter:
Click on Yes then fill in the CAPTCHA Window to Uninstall.
If this doesn't work try in Safe Mode with Networking! https://support.microsoft.com/en-us/windows/advanced-startup-options-including-safe-mode-b90e7808-80b5-a291-d4b8-1a1af602b617
Then reboot and go into Safe Mode and Check for the other Folders and Delete them!
If all fails then you will need to contact Webroot Support.
Submit a ticket
Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MDT)
Subscription Software from Best Buy:
Chat with a Geek Squad Agent
Call 1-888-BEST-BUY or (1-888-237-8289)
Also I know it sounds obvious but Windows 7 is no longer supported of patched by Microsoft. They used to and I am sure still do offer free upgrades to windows 10 which runs on some really legacy hardware. Apologies if your fully aware and use 7 for compatability purposes.
Thanks. I’ll try this today. I’m only running Win 7 on an old machine that has some older business app’s that I can’t move to Win 10 which I’m running for business.