We're having a problem where multiple users are stuck on an older version of the software (126.96.36.199) and I'm not able to get the software to update without uninstalling and installing the software again. When I try to select the 'refresh configuration' option from one of the agents that is having this issue, I get an error saying it's currently using the newest software. This is occurring on our windows and mac users. Does anyone know of a command I can push through the webroot portal or of an agent procedure I can use to force the agent to update without having to reinstall it?
Best answer by NicCrockett
I've been working with support on an issue I'm having. They informed me that there were some problems with the 188.8.131.52 release, so they pulled it. Because they do a gradual roll out, not all endpoints got the new release and others stayed at 184.108.40.206. This means that as of right now, 220.127.116.11 is the latest release. Support also told me that they hope to have an updated new release out in the next few weeks. Hope that clarifies the issue and helps!