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Webroot Renewal and Charge problem

  • 13 April 2019
  • 1 reply
  • 163 views
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I renewed my webroot subscription 5 days ago via bestbuy, which is where I first got the subscription. However, it still shows up as expired on my webroot status interface. How do I fix this problem?

Also, on the order summary that I printed out after paying for the renewal. It states "Please Note: This charge will appear on your credit card statement as "GEEKSQUAD RENEW.....". I have not received the charge on my bank statement since. Should I wait a few days for the charge to appear or should I call the customer support number that is on the summary?
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Best answer by Ssherjj 13 April 2019, 16:51

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Ssherjj
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Hello @Roon19,

Welcome to the Webroot Community,

Personally I would call the GeekSquad for peace of mind as they can tell you if you have been renewed or charged. Sometimes I believe it takes more time when renewing from GeekSquad. Just the same I would call the 800 number.

Hope this helps?

@TripleHelix or @Baldrick can you add or assist here?
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security

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