Question

Webroot Secureanywhere for android in Europe


Hello!

 

I have just bought a two year renewal for my Webroot Secureanwhere but the android app is not avaliable on Google Play in Sweden anymore!? Have also tried to get in in Hungary, Slovakia, Czechia and Germany but  the app it´s simply not avalible there either?? Have tried to get help from the support but they simply can´t or don´t know why if and when the app will be avaliable again in Europe as before!?

Can anyone please help me with a list of contries in Europe where I can download the app since I´m lost without the app!

Best regards,

Lars M.


12 replies

Userlevel 5
Badge +17

Is there no Webroot apps on those Google Play Stores sites?

 

Hi SXR6!

 

Thank you for your answer!

To answer your question, Yes & No there is now only the Wifi and Safe Browser app:s avaliable on the European countries I´ve been traveling through so far! The Webroot support doesn´t seem  to know yet what has been decided “upstairs” and if & when this is going to be changed! (The app  was always there in the past!)

I simply can´t download the prevoius app:s that´s included in the subscibtion  and to me me it seems like a “fraud”! I´m a lawyer since 35 years & to me seems like Webroot has changed the rules without notifying it´s European costumers!? 

Can I please ask you to check what countries in the European Union the Webroot Secureanywhere is avaliable in for downloading since I´m entiteled to get this as a  paying subsciber!

Waiting for your kind & swift response!

 

Lars M.

Userlevel 5
Badge +17

Hi Lars I am a subscriber not a Webroot employee and I am located in Australia.

I have 2 Android devices and the app just shows up as Webroot on the Phone and Tablet.

It appears Webroot  have combined the Security App and Web Browser.

When I open the Webroot app a browser opens and there is a SCAN NOW bar at the bottom of the Browser along with a Current Status Message and the date of the Last Scan.

If you Press Scan Now you get a Pop Up message that Webroot Constantly Scans your Device etc, etc.

 

Userlevel 7
Badge +63

Hello @Lars M 

 

Try these links one is from Canada and the other is from the US!

 

https://play.google.com/store/apps/details?id=com.webroot.wms&hl=en_CA&gl=US

 

https://play.google.com/store/apps/details?id=com.webroot.wms&hl=en_US

 

I used a VPN and no issues going to Great Britain, Hungary and even Germany.

 

GB: https://play.google.com/store/apps/details?id=com.webroot.wms&hl=en_GB&gl=US

 

Hungary: https://play.google.com/store/apps/details?id=com.webroot.wms&hl=en&gl=US

 

HTH,

Hello TripleHelix,

 

Thank you for the links but none of these works in Sweden were I am right now! I´m a lawyer so I strongly belive that the new EU GDPR laws gave got Webroot “cold feet” and that´s why I think the just decided to “give up” on the EU market!?

Have seen this behavior many times before with some of my US & Canadian clients so I´m not surprised since this law is very difficult to interpret & unclear, so many companies simply decide “give up & abandon their customers” in Europe, however some companies still maintain their service in UK and Ireland!

A question, does anyone in the community has any knowledge if one can get the Webroot Securityanwhere app in Italy as I have been told by Webroot support!? On my part I´m simply lost by the lack of understanding from Webroot for not even trying to solve this issue after so many months!!

Best regards,

Lars M.

Userlevel 7
Badge +63

I don’t know but when I use my VPN for Sweden and or Italy I have no issues.

 

https://play.google.com/store/apps/details?id=com.webroot.wms&hl=en&gl=US

 

 

You may need to contact Webroot Support!

 

Webroot Support:

Submit a ticket

 

And look here near the bottom of the page: https://www.webroot.com/us/en/about/contact-us

Userlevel 7
Badge +63

Also see here about Webroot’s GDPR’s compliance: https://www-cdn.webroot.com/7215/4878/2430/Public_Compliance_FAQ_us.pdf

Hi TripleHelix!

 

Thank you so much for your kind comments! 

Can I please ask you to stay out of the this discussion since VPN has absolutely nothing to do with my problems!

You´re in Australia & I´m sure Webroot is working perfect for you “down under”, but this is a “geo blockning & GDPR issuethat is causing of my problem all according to Google! Webroot has to correct their app in
able to make it work as before in the entire European Union

Best regards,

Lars M.

Userlevel 7
Badge +63

I'm a Volunteer and I live in Canada I also suggested you contact Webroot Support so please do.

 

Thanks,

Hello TripleHelix,

Thank you for your answer!

I talked to Webroot support last week and sadly they have no solution to my problem! The app has been discontinued in most European countries and they have no info how long it will be & what was the cause! 

Please spread the word if someone knows what European countries it's still avaliable in!

Best regards,

Lars M.

Userlevel 7
Badge +20

@Lars M I looked at your ticket and it does appear that we no longer offer that app directly from Sweden PlayStore. I’m sorry for the inconvenience and you were directed to sales for a full refund to remedy the situation. 

You still would be able to download and install our new mobile security app by VPNing into other countries as TripleHelix suggested.

https://play.google.com/store/apps/details?id=com.webroot.wms

 

Beyond that there is no support for your country natively - which is why you were given options to download as if in another country or a full refund. 

Userlevel 6
Badge +4

@Lars M I looked at your ticket and it does appear that we no longer offer that app directly from Sweden PlayStore. I’m sorry for the inconvenience and you were directed to sales for a full refund to remedy the situation. 

You still would be able to download and install our new mobile security app by VPNing into other countries as TripleHelix suggested.

https://play.google.com/store/apps/details?id=com.webroot.wms

 

Beyond that there is no support for your country natively - which is why you were given options to download as if in another country or a full refund. 

 

 

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