I've got about $50,000 in software here that I can't update because your AV software blocks it.
This started about 2 or 3 weeks ago, maybe a little more.
It's also deleting the plugins that I have for Autodesk Inventor.
Now, if I could get the IT people to let me turn it off temporarily, that'd solve the problem with the software updates ... but it wouldn't help with stopping your software from killing off my plugins.
This is a pretty massive fail, Webroot. Are you guys partnered up with the makers of Solidworks or something?
Best answer by JohnnySView original
Basically, anything coming from the Autodesk Application Manager needs to be whitelisted, and you should also have the info in there for the plugins getting zapped.
The problem also happens when I manually download and attempt to install the updates.
The other thing that's getting blocked for no particularly good reason is a program from a company called Melin, that makes carbide thread milling cutters. They have a program to automagically generate toolpaths based on their cutters, and the installer for that is also getting deleted on execution. Again, you should see that in the log files as well.
All you need to do is run a scan on the machine to update the determinations. Then we should stop catching a monitoring the software.
In diagnosing, we finally discovered that the update would succeed normall _IF_ the Webroot AV agent is shut down (move client to "global override" policy," allowing webroot agent to be shutdown.
Immediately upon shutting down Webroot, the Autodesk Revit update would complete & succeed. It's important to be aware that none of the Webroot logs indicated that any action was being taken or process blocked - the various systems where the Revit update was failing (we've encountered this issue on at least three systems, mix of Win7 and Win10 Pro this past week) came back clean when reviewing Webroot logs.
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