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Will my new subscription activate automatically when the old one expires?

  • 10 July 2022
  • 1 reply
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Hi folks,

I’m a new user here in the Forum and this is my first post / request for help.

I’ve just purchased a renewal for my current Webroot subscription via the Webroot’s website, as I didn’t have auto-renewal option on. My current subscription will expire in 23 days (begin of august). I’m a Windows user (in case it matters). The key-code for my renewed subscription is the same as the one for my current subscription which is about to expire.

With this in mind:

[1]. Will my current subscription automatically renew for another year and activate itself now that I’ve purchased a 1-year extension? 

[2]. If the answer to the previous questions is yes, will the automatic renewal happen on the last day of the current subscription?

[3]. If the answer to [1]. is no - no automatic renewal of the subscription - do I have to manually activate the renewal by logging into my account via the Webroot users account site ?

 

Could use some guidance.

Thanks in advance.

Miguel

 

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Best answer by TripleHelix 10 July 2022, 15:16

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Userlevel 7
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Hello @Miguel_ES 

 

Please contact Webroot sales! https://www.webroot.com/us/en/about/contact-us

 

Purchases, renewals, and upgrades

Mon - Fri 7 AM to 7 PM (MDT)

wr-customersales@opentext.com

Tel: 1-866-350-6089

 

Thanks,

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