Question

Windows Update Error Code: (0x80070005)

  • 18 April 2020
  • 1 reply
  • 88 views

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It Won’t Let Me Update For Some Reason. 

“We're having trouble restarting to finish the install. Try again in a little while. If you keep seeing this, try searching the web or contacting support for help. This error code might help: (0x80070005)” - Windows


1 reply

Userlevel 6
Badge +17

@Wunderrin ,

One thing you can try is a full uninstall → reinstall of Webroot
 

To uninstall Webroot from a Mac, 
Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX

Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console

1. Shut down SecureAnywhere by clicking the Webroot icon in the menu bar and selecting Shut Down SecureAnywhere.

2. If prompted, confirm that you want to shut down SecureAnywhere.

3. Open the Applications directory.

4. Click and drag the Webroot SecureAnywhere program icon into the Trash in the dock.

5. A confirming window appears. Click Uninstall.

Webroot SecureAnywhere is now uninstalled. Reboot the computer.

Reinstall On a Mac
 

  1. Click here to download the SecureAnywhere installer to your Mac.
  2. Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  3. Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  4. To install Webroot from Best Buy Geek Squad click here
  5. Double-click samac.dmg to open the installer.
  6. Drag the Webroot SecureAnywhere icon into the Applications folder.
  7. In the first activation window, enter your keycode and click Activate.
  8. If prompted, confirm the installation by entering your Apple system password and click OK.
  9. Let Webroot complete the scan.

IF YOU ARE UNINSTALLING FROM WINDOWS, GO HERE FOR INSTRUCTIONS:

https://community.webroot.com/webroot-secureanywhere-antivirus-12/how-to-uninstall-secureanywhere-317009

 

Last, if you’re still having difficulty after a full uninstall/reinstall, please reach out to our SUPPORT TEAM

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