windowssystem32driverswrkrn.sys
I have a computer that will not boot and is displaying the error "File:windowssystem32driverswrkrn.sys" on windows 10 OS. All searches point to an error with WebRoot. How do I fix this issue?
Page 3 / 3
I am having exactly the same problem on windows 10. What is the resolution?
Userlevel 7
+56
Ok will do
I just spoke to a tech support person. So you can close this ticket.
Userlevel 7
+56
Ok ticket is created.
Thank You
Userlevel 7
+56
Let me have support follow up with you again. If you're ok with that, I'll open up a ticket for you.
No, we can not boot into safe mode. We get the screen that indicates press F8 and then get about 8 options including, boot to safe mode, safe mode with networking, etc..., unfortunately, no matter which option we choose, it reverts back to the previous screen. We are a reseller of your product and this is on a computer of one of our clients. I found this issue last week and they brought the computer into our office. I completely removed WebRoot and reinstalled it hoping it would fix it, but today they are having the same issue.
Userlevel 7
+56
Can you boot into safe mode with command prompt or recovery mode? If so, once booted up, rename that file and then reboot and that should take care of it.
Page 3 / 3
Reply
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.