windowssystem32driverswrkrn.sys

  • 6 September 2016
  • 58 replies
  • 1722 views


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58 replies

I am having exactly the same problem on windows 10.  What is the resolution?
Userlevel 7
Badge +56
Ok will do
I just spoke to a tech support person. So you can close this ticket.
Userlevel 7
Badge +56
Ok ticket is created.
Thank You
Userlevel 7
Badge +56
Let me have support follow up with you again. If you're ok with that, I'll open up a ticket for you.
No, we can not boot into safe mode. We get the screen that indicates press F8 and then get about 8 options including, boot to safe mode, safe mode with networking, etc..., unfortunately, no matter which option we choose, it reverts back to the previous screen. We are a reseller of your product and this is on a computer of one of our clients. I found this issue last week and they brought the computer into our office. I completely removed WebRoot and reinstalled it hoping it would fix it, but today they are having the same issue.
Userlevel 7
Badge +56
Can you boot into safe mode with command prompt or recovery mode? If so, once booted up, rename that file and then reboot and that should take care of it.

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