I have a computer that will not boot and is displaying the error "File:windowssystem32driverswrkrn.sys" on windows 10 OS. All searches point to an error with WebRoot. How do I fix this issue?
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Kindly share the cmd used in deleting mailicious program from your system.
We addressed all known scenarios that lead to this issue with 126.96.36.199 .
Hope that helps
Senior Product Manager
Can you confirm that your servers were rebooted since the 188.8.131.52 release and that the sympton you are seeing is a zero byte wrkrn.sys file?