I have a computer that will not boot and is displaying the error "File:windowssystem32driverswrkrn.sys" on windows 10 OS. All searches point to an error with WebRoot. How do I fix this issue?
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Can you confirm that your servers were rebooted since the 126.96.36.199 release and that the sympton you are seeing is a zero byte wrkrn.sys file?
We addressed all known scenarios that lead to this issue with 188.8.131.52 .
Hope that helps
Senior Product Manager
Kindly share the cmd used in deleting mailicious program from your system.
I'll post links to it as soon as it has been cleared for release.
To the point, I don't feel respected as a customer. It's disrespectful to customers to tell us that you will have a solution patched last october, when clearly that has not occured and now the promise is for a patch this coming October. Perhaps you can understand the frustration that I and others feel, and perhaps you cam empathize with feeling disrespected. The fact is that customers have a choice when installing anti-virus and anti-malware, and the purpose of this software is to prevent computer issues that disrupt your life. When antivirus software is itself the reason I cannot boot -- that software is a Trojan Horse: installed for one purpose, but instead locking me out completely.
If you have access to ANY other computer, and a thumb drive, jhere's what you do, here's what worked for me but can applied to you since you dont have linux.
1) On another machine, download software called Rufus and download Ubuntu 16.04 LTS. These are both free downloads. Use Rufus to make a bootable Ubuntu USB drive. There are guides for this online, but it's very straightforward. In short, you tell Rufus where the ISO for Ubuntu and press go. Default settings are usually correct.
2) Boot from usb drive. DO NOT INSTALL UBUNTU. There is an Option called 'Try ubuntu without installing'
3). Youre in Ubuntu. Open a terminal by pressing the winkey and find terminal.
4) You need to identify the windows data partition. Type sudo blkid. It should be called Basic data partition, and it should be of TYPE="ntfs""
5) The second most popular answer described here: https://askubuntu.com/questions/145902/unable-to-mount-windows-ntfs-filesystem-due-to-hibernation?noredirect=1&lq=1 Tells you how to 'repair' the volume so it can be mounted. Because of Webroot's shitty driver, Windows files are in an unclean state and cant be mounted. The ntfsfix command described here fixees this issue and allows Ubuntu to mount the drive by typing sudo mkdir /media/windows and then
sudo mount -t ntfs-3g -o rw /dev/*DRIVE FROM 4)* /media/windows.
*since you're running Ubuntu from a usb, the folder you make may not be /media/windows, make a new folder to use to examine your windows drive wherever you want* *the command to make the folder is the 'sudo mkdir /media/windows', instead use sudo mkdir /path/folder*
Navigate to media/windows/ and you will find your windows file structure in read / write mode! Delete webroot's Trojan-ware and you should be good to go.
I sincerely hope this helps, it's inane that a Webroot admin doesnt understand that we cant make it into safe mode reliably or at all. They haven't worked on this problem at all, and I would be shocked if a solution comes in October.
How To Boot Into Safe Mode On Windows 8 or 10 (The Easy Way)
Boot your computer into Windows safe mode.
Delete the windowssystem32driverswrkrn.sys
Senior Product Manager
Solid pain in the behind.
My web console says the server is on agent version 184.108.40.206.
The WRkrn.sys file version is 220.127.116.11.
Could do with this fixed...