Question

"WSAM6-Consumer" Wants to Use "webrootservices.com" to Sign In error message

  • 28 October 2020
  • 1 reply
  • 130 views

My wife has been using Webroot on her iPhone 6 for two years (since she bought it). Now the icon for Webroot has changed and when we click on it, we get a message saying: Information has not been verified yet. Please enter your information on the Account Creation/Login page. There is a blue “Go” button at the bottom of the screen. When I click “Go” the message: "WSAM6-Consumer" Wants to Use "webrootservices.com" to Sign In appears, with the choices “Cancel” and “Continue.” I don’t trust this and don’t want to re-enter our info. Please help.


1 reply

Userlevel 7
Badge +59

Hello @MarjolaB 

 

See here for more info: https://community.webroot.com/news-announcements-3/what-s-new-at-webroot-october-2020-345461

 

Also: https://answers.webroot.com/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=1053

 

If you continue to have issues you may need to contact Webroot Support.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.

 

Thanks,

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