I am a closed beta tester since Webroot acquired Prevx. In fact Webroot inherited me :D
During such a long period I have been reporting dozens of bugs via Wilders forum before the Webroot community started. Since then I have been writing here or directly to the support. So I may dare to label myself as an experienced bug reporter :$
Therefore I have to admit that I really miss any tracing system for the reported bugs. The current system (via support) is quite confusing because all reports and replies by the support staff are stuffed in one never ending post what is indeed user-uncomfortable.
In this respect Opera keeps primacy. They have very sophisticated system for reporting and tracing bugs. If you report a bug you will receive an unique ID belonging to your report so it is very easy to trace that bug later on forums, in changelogs or in the closed bug tracing system.
Therefore I would welcome to have similar system in Webroot support. We need to make reporting of bugs more convenient and transparent.
I am not complaining just trying to make a good offer ;)
Thanks & regards,