i have some sugesstion for support center .
1- make online support ( chat support ) .
2- change now support policies on off-time support , becuase user for read and replay support note must agaian submit to support panel and open new ticket .
User loss Centralization when have agaian problems .
3- i work with many support Centers , *some other antivirus company* have many Good and best performance support Center .
i think it is a Good Example and Style support .
Best Regards ,
*Please do not promote other organizations on the Webroot Community*