Under Review

Console control enhancements. Migrating keycodes between consoles, speeding up screen loading.


Note:
 
I already posted this (or mis-posted this) elsewhere and the gentleman from Webroot suggested I post this here, so be advised that it's a copy and one user responded to my concerns with suggested alternatives which I thought were viable.
 
I'm in IT and use Complete for several customers, and I want to add more. It would be useful to me to assign a console to each of the customers with multiple users. You can do this but you can't move keycodes from one console to the next as you use licenses. My idea was to always keep a couple extra licenses and use them ad hoc. When I see a computer without an antivirus (or worse, some machine running McAfee or Norton), I'd install Webroot and then take the keycode out of one folder and stick it in another.
 
Only you can't do that. The admins at Webroot can do it and will but this destroys my idea's utility going forward. It would be great if they could build more flexibility into the console process.
 
Now, someone might ask why I'm not using a Business product if I'm using it for business customers. First of all, I am probably not familiar with all the differences but I don't know that the web management is different and the Complete seems to be a perfectly good product on the desktop side. I'm buying the 10 packs recently and it seems both cost-effective and easy to maintain.
 
While I'm shooting off my mouth, everything after the console list screen on the webroot account management site is dog slow, and I'm talking doggggg-slow. This is not time-sensitive or seemingly traffic-related. Did I mention how slow this is?
 
Right up there on the irritation scale is the persistent imposition of that two-digit security code form. Maybe I'm not thinking it through, but as an ex-web designer, I have been on projects with more than one eager beaver who would just throw an extra screen in there to exercise a new javascript skill and call it a security feature. Ditch this momma (please).
 
Oh yeah. speaking of needlessly intrusive login machinations, how come I need another login to log into this forum when it's part of the webroot site? At my age, do I need another memory test in the middle of the working day?
 
 
Thank you
fritz

1 reply

@ wrote:
 
 
Right up there on the irritation scale is the persistent imposition of that two-digit security code form. Maybe I'm not thinking it through, but as an ex-web designer, I have been on projects with more than one eager beaver who would just throw an extra screen in there to exercise a new javascript skill and call it a security feature. Ditch this momma (please).
 
 
F.Y.I.
This option can be disabled. Use the drop-down menu under your email address in the upper right-hand corner and select "Manage Users". On the far right of that screen click the user icon "Edit user details/permissions". There you will find the option "Use Security Code during log in", uncheck the box and no more 2 digit authentication. Also, disabling this option on one console disables it on all of them (since they all use same login).

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