I have just discovered that the UK is the only country where you are charged to contact Support (0870 141 7070) — and charged quite steeply at that.
This can't be right !!??!!???
It was the following post that drew my attention to this:
.....My issue was dealt with while I waited, it took an hour or two all told, but AFAIK the call was free (it had better be).https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Webroot-causing-software-to-hang-in-Windows-7/m-p/284081/highlight/true#M29335
Are Webroot actively trying to lose UK customers??? When @
sees his phone bill at the end of the month, I imagine he will be an extremely unhappy customer to see that he is being charged (and very steeply at that if I am not mistaken) for the privilege of having Webroot correct problems being caused on his machine by Webroot's software
!!! What is more, being in contact through games forums with other Battlefront games customers using Webroot and encountering the same problem, I can well imagine that this will have ripple effects.
C'mon Webroot!! Why should Webroot customers from the UK, the country from whence hails the cybersecurity firm Webroot can thank for the entire architecture of its antimalware products, have to pay to get technical support by phone? Step up your game, and offer UK customers a free phone number like all the other countries you offer a Support phoneline to: https://www.webroot.com/us/en/support/contact