A few days ago the Webroot Community celebrated its first birthday. During that period, only a handful of “superstars” emerged and, imho, they have been the mainstay of the Community. We know who they are … there is no need for recitation.
There are several levels in the VIP Program: Gold VIP, Silver VIP, Bronze VIP, Sr. Expert Advisor, Expert Advisor, Sr. Community Leader, Community Leader, Sr. Community Guide, Community Guide, and Frequent Voice.
Now, one year into the Webroot Community Program, how many Gold, Silver and Bronze VIPs does the Webroot Community have? How many Sr. Expert Advisors does the Community have? How many Expert Advisors does the Community have? I believe the answer is: not very many.
If you were to ask the major contributors to this forum what they feel would be proper recompense for their efforts, I have no doubt that most, if not all, would say they do not do it for any form of compensation, reward or recognition. They do it because they are genuinely helpful folks.
However, that really begs the question. It is incumbent upon the company to evaluate the importance of the Webroot Community and, if the company deems it important, it is the company’s responsibility to implement significant and meaningful rewards. There are statistics available to the company that document the amount of time and energy various contributors donate to the Webroot Community. The company should use these statistics to, in effect, properly compensate those contributors, especially if it can be demonstrated that those efforts improve company sales.
IMHO, by this time, one year after the fact, there should have been at least a few Gold, Silver and Bronze VIPs, but I do not believe there are any.
I believe the promotion process needs to be accelerated and the rewards improved.
I would like to see some feedback about what, if anything, would be appropriate.
This is not the time for modesty, folks. If you believe changes are in order, now is the time to speak up!