Under Review

More control of Personalised Security Report and other IPM

  • 15 March 2014
  • 96 replies
  • 31500 views


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96 replies

BTW -- I tried to thumbs this up and it took a thumb away. So, maybe not use that as a guage as to how many people want this to go away vs. how many people want it. Not everyone who dislikes has the time to come here, set up a log in and post a reply. .
Userlevel 7
I think that 'it took the thumb away' is the way that indicates that you have applied your kudo...only one allowed so the feature is turned off/greyed out as and when you have applied it. ;)
 
That is what I am seeing and I ihave also, in the past, kudoed this idea.
after 10+ years of using this software, and 3-4 years dealing with the stupid POPUP for security report, i'm over this simple process to turn it off. For consumers, you dont need to know why we want it off, we just want to the option to turn it off. I have business reason why I will NEVER EVER allow this software in on systems ever again, and it has to do with the notification for reports. 

This  has been an on going forum problem for YEARS! for webroot to not allow the option to turn it off after many posts and years about it, its quite sad.

Even tho they had a partnership with Best Buy - Geek Squad, from where I first used it has an agent in 2005, It just sadden me that this stupid issue will not be address.

Honestly, its really annoying to see the SAME STUPID REPORT every time i turn it off. Not only that, its on all workstations that has it installed.

I've already started the process to remove it company wide.

Enjoy the holidays
I'm not sure if there's any point commenting now, since it's pretty clear after several years of comments that this is not very high on Webroot's list of priorities, but I also would like the option of disabling the popup notification for the Security Report.
 
It's not that I don't ever want to see it. I just don't want to see it in the middle of my online MMO when it interrupts and minimizes my screen.
 
Information, even when it's important, shouldn't be forced on us.
Userlevel 7
Hi EmilyW
 
We live in hope, and also the understanding that Webroot will always prioritise the development of the protection aspects of WRSA ahead of something that is useful id not of importance compared to protection.
 
So it is important to keep the feedback, kudos & support for this feature request coming.
 
Baldrick
It's now 2018; and I still get these annoying popups. Has anyone figured out how to stop them?
You can't (still :@). Fortunately, I haven't seen the wretched thing for ages.
It's rather annoying how webroot just ignores us users. So to put it frankly.
Does anyone know of a proffessionel suite where I don't need to see such shitty popups all the time? (obviously webroot doesn't fall in the category of proffessionel).
Userlevel 7
Badge +36
Hey folks, wanted to update this thread and let you know I'm now aware of this, and pursuing a solution. I know words are cheap, however I hope to provide either a rationale or plan of action here within a couple weeks (the next time I meet with those that manage this property). Thank you for hanging in there!
Userlevel 7
Badge +36
The product team is currently looking into options regarding in product messaging, and I have conveyed the importance of this feature. I hope to have more from them soon.
Thanks for the update, Lara!
 
I hope the team will get the message from the overwhelming majority of the posters in this thread that for very many of us, this "in product messaging" is unwanted, unasked for, and feels a bit like spam. Its self-congratulatory (and by using that description, I disagree with Baldrick) tone also makes Webroot feel a bit tacky—which is the complete opposite of what should be happening. By way of contrast, for years before I transitioned to Webroot I used Prevx and Eset and the only intrusions I ever encountered were the rare moments when one or the other informed me of a malware attempting to access my computer that it had zapped or was about to zap.
 
This latter approach felt to me much more professional. My 2 cents worth (at the pain of repeating what I have already said in previous posts!!).
Lara,

I appreciate the update and I would love to see this feature. I've been using Webroot for a while and overall I like it a lot. However, I can't stand a program that rips focus from what I'm doing to what it thinks is more important. A notification for malware completely warrants a notification that steals focus, but a notification about a report does not warrant that. Just wanted to put my support behind this requested feature as well. Thanks and I hope you have a good day!
Userlevel 1
Hi!
 
I really want this to be a thing too. It's annoying as hell, it pops up every day (even though i click it to view it). Webroots low impact model, is the reason i chose it, but this is actually to the point where i consider getting something else.
Userlevel 1
Badge +8
We all get pinged on from our electronics enough during the day. That is bad. When we can't disable that pop up that is very bad. Fix this annoyance please.

When a change to software initiates a new ping, pop up, whatever that we have to devote time to disabling, that's bad. When we do not have the option to disable that's very bad.

Doing very bad thing to your users/customers is bad business. This whole thing is bad.
Badge +1
this isnt very encouraging when I see something that is pushing me very quickly to abandon webroot, is being ignored by the devs... for years...

when your platform is designed to protect you from malicious/annoying software, becomes malicious/annoying software itself.

what a great way to lose customers.
... for years...
Almost five years now...and counting...
@ -- indeed, you are correct!

Frustration interferes with my math skills :p

I wanted to find the answer, I found the answer. I have never seen a report more than 1 time.
Badge +2
Really. In the middle of the online game you gave me this popup? You can't be serious. And I bought Webroot secureanywhere for gamers ...
Badge
I don't understand how such a basic feature ability like turning off a popup notification has to be even requested in the first place let alone still have over five years worth of people asking for this ability.

There is nothing that I can add that hasn't already been said in relation to how annoying and pointless this popup is and the absolute frustration that occures when it takes you out of a full screen application to show such a useless and pointless message.
Badge
As this post is 5 years old, I really don't think webroot is listening. Time to shop for a new antivirus. I am messaging support and asking for a refund, as I bought this program thinking it was "lightweight". I want to not notice it is on, not be notified multiple times per day that my garbage security report is available.

Honestly if I hadn't come across this thread I wouldn't be worried about keeping it. But 5 years, Jesus.
Userlevel 2
Badge +1
I hadn't realised that this is an ongoing problem so I posted my problem, the pop-up appearing at every logon, in another place. It's only just started to happen on my Windows 10 desktop PC. My Windows 10 laptop doesn't suffer the same problem.

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