We should have an option to clear out the "De-actived" machine's our self instead of asking webroot support.
When machines are set to be "uninstalled" this is mostly done with not enough time for Webroot to be de-installed and therefore the GSM is under the illusion the agent is still "Active".
After De-Activating the device the count is lowerd and therefore no payment, but i'd like the option to delete / remove the "agent" all togheter. There isn't an option right now.
If im correct this option isnt available even when I remove the agent the way described by Webroot:
Open Site - > Group management -> * Select device * -> Agent commands -> Agent -> Remove.
It still goes to the "Deactivated Group