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Recovery CD


Userlevel 3
Hi,
 
I Love Webroot SecureAnywhere, How about a bootable recovery disk, to scan an infected PC.
 
cheers

32 replies

Userlevel 7
This idea has been considered in the past and wasn't implemented, primarily due to a perceived lack of demand for such a product. I'd be willing to bring it up with Product Management again, but I think we need to see a demonstrated need for it. Let's set a goal on this idea of 20 kudos, and if we reach it, I'll be sure to bring it up again.  For the vast majority of users, installing in Windows is a quick enough process to meet their needs if they want to go from computer to computer.
I signed up, and added a Kudo for this idea.
 
 
Here's my soundbite on why this is a great idea:

Virus crisises is the time when small businesses change their antivirus. I personally was saved from ZeroAccess by webroot (and a few other rescue disc programs that got me to the point where I could actually install webroot.) .  
 
I was going to help our admin with computers at work, which use M'fee, because one of the computers is having a problem. However, there is no offline webroot so I didn't get a chance to try this program and show how potentially superior is is.
 
 
Anyway, an offline option or some form of rescue disc would be awesome. Of course, it would be complicated because your philosophy is cloud based, but if it's feasible, it would help a lot. I know some companies (like kasperky) don't even do much more than simply offer a linux distro with their program installed, but that's an awesome method.
I kudoed it. I just feel better if I have the ability to start a computer from a rescue disc. Safety blanket I guess.
Userlevel 7
I kudoed it, but with some notes:  I would prefer the bootable CD be capable of establishing an internet connection.  I know a previous post is of the opposite opinion, that an offline option would be nice.  I am wary of relying on that as the definitions would likely be rather out of date.  If the computer is protected by WSA, chances are any infection that would require the use of a rescue disk is a new/emerging threat, or it would have been stopped anyway.  With the "updated upon recognition" format of the Webroot Cloud, the rescue disk would be able to operate and disinfect as soon as the cloud has been updated for the threat.
 
The same post commented on a Linux based distribution... which would be perfect.  Small, quick to load, internet capable.  (Of course that has the problem of porting Webroot to Linux... but it opens another potential market for you.)
Userlevel 7
Good idea, you got my kudo. 😉
Userlevel 2
.. and my  ;)
Userlevel 7
I cast a vote for this idea too. BTW, mine is 20th so Jim you should bring this idea up to Product Management 😉
Userlevel 7
Will do!  I'll keep you posted on the reply.
Userlevel 7
This can be considered for the 2014 version of Webroot SecureAnywhere. For subsequent comments, please include your vision of what this feature should include. A list of components that this CD could be used for would be helpful, so that if we end up working on this idea, we can give proper consideration to all of the facets of this idea that are most highly valued by our customers.
I think it should be a utility that creats a Rescue Disk or USB which would run Webroot on a form of Linux at startup so that any serious infection will be completely bypassed. The utility should have the ability to:
 
1) Store the top MD5 codes for virus since the computer will be offline normally.
2) Have the ability to create a Rescue USB stick or a CD/DVD.
3) The Rescue creation utility should also be able to update the MD5 codes on the USB stick.
4) include a browser in case the computer can go online and some update is needed.
 
Userlevel 7
Building on Corey's suggestions above:
 
For those that have purchased WSA online and do not receive a physical copy of the software, have the ability to download and burn the CD image.  This can be a separate downoad than the WSA installer to keep the actual installer nice and small as it is now.  Really, the use of the rescue media would probably be limited to more advanced users who would be able to download the utility and create the media, so even boxed retail versions may not have to have the extra production expense of having this in the box.
 
 
Userlevel 7
Badge +55
Hey David I think you missed the point of a Recovery Disk and go down to Alternatives also here

Specialist tools

 
"A rescue disk that is bootable, such as a CD or USB storage device, can be used to run antivirus software outside of the installed operating system, in order to remove infections while they are dormant. A bootable antivirus disk can be useful when, for example, the installed operating system is no longer bootable or has malware that is resisting all attempts to be removed by the installed antivirus software."
 
HTH,

 
Daniel
Userlevel 7
Daniel, 
 
I may have missed the point,.  I thought this idea was for situations in which one is dealing with a known to be infected computer that may not be able to boot into Windows.  ?
Userlevel 7
I was thinking in terms of the ability to create the media for what you described by way of a downloadle utility instead of having to have a physical media in the retail box.
Userlevel 7
Badge +55
No I didn't read Corey's post just the top 1st one sorry!
 
Daniel
Userlevel 7
😃  No apologies needed!  More than once I have made a reply without having read correctly, and I dare say I will do it again 
Userlevel 7
Badge +55
If it does happen I would like see how Webroot can do it with the database in the cloud? 😉
Userlevel 7
Well, a small basic Linux kernel with networking to boot up with... :D
Userlevel 7
Badge +55
But not to be abused by others without a subscription maybe something that needs your key code or a special code given to users of WSA from support?
Userlevel 7
Yes, probably something like that to keep it secure to registered users.
Userlevel 7
I love this idea. The Corey and David's suggestions would turn the recovery disk into an extremely useful tool. I have cast my vote.
Daniel, I suggested that the rescue Creation Utility have the option to load the top MD5 codes onto the CD or USB. In the case of a USB, the tool would be able to update the codes whenever needed. This would help to disinfect a computer even if it does not have a network connection.
Yea, it can be very helpful
Userlevel 7
It does not appear this feature is going to make it into the 2014 version of WSA, but we are going to keep it under consideration for the 2015 version.
Webroot's technology is based around always-on internet access and journaling to remove threats.

On the other hand, other firm's protection products are specifically architected to work with a local virus definition database without internet access. They also have products already built for Linux, which is what the repair CD would probably have to be built on. These firms with Linux clients already have freely available offline scan CDs you can get for this task. This being Webroot's forum, I'm not going to mention them.

I don't think this is something Webroot should be spending time on. Especially as Windows becomes more resilient against attacks to the boot process and better able to repair itself this is something the normal consumer will need less and less. It's a very cool ability when you need it, I just don't see the benefit to Webroot or its customers.
 
Of course I'm just one voice and one wallet, ultimately if it's a feature that sells product they're going to do it.

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