We have identified why this is happening and will be updating Webroot shortly. In the meantime, if this causes you any problems there is a temporary fix to help you out.
The Fix – With Webroot administrator rights you need to:
- Open Webroot SecureAnywhere by double clicking on the Webroot icon on the bottom right hand corner of your screen. Or, if it is not visible, click on the ^ symbol to reveal hidden icons.
- Double click the icon to open up Webroot
- Then, click on the Advanced Settings button on the top right corner of the Webroot window that appears
- Click on ‘Shields’ on the left side of the options window
- Remove the check mark next to “Check files for threats when written or modified”
- Click the Save button at the bottom of the options window and enter the captcha code when prompted
- Then, restart (reboot) your PC
- Only Windows 10 PCs with the Fall Creators Update installed are impacted
- The issue does not affect all Windows 10 PCs with the Fall Creators update installed
- The next automatic agent update will also clear this bug
I'll introduce myself first...I'm Mangu from Spain and I work as remote Sysadmin on my own company . ;)
I had serious troubles on my PC last week after Win10 upgrades. I lost networking completly, not even bluetooth was working.
I tried a lot of things, all the microsoft recommendations to reset winsock stack, reinstalling drivers, removing all malware/antivirus programs, etc...
I had to say, at this point, that I had a very hard time removing the version I had of Webroot without networking, because the uninstall didn't work after tried to connect to webroot site via browser.
Finally I managed to uninstall it by installing last version above, and using -uninstall. (This problem seems to be fixed on last release)
But the point of this post..., If any of you have lost all type of conectivity like me, after two days trying things, I used unhackme to scan the system (sorry I know it's not the place to make advertising of other products , but was the only program that detected something),and it detected a rootkit named AFX, I just removed it at the moment, as I was tired of trying things, and was about to format and restart everything...
I browsed the web on my lapotop to see what AFX rootkit does, and found that microsoft claims that unhackme does a false positive detect of some component of the falls creator update as AFX Rootkit...
Could be or not, maybe I had the worst of the lucks and had the rootkit and the update at the same time...but the moment I removed it, the networking came back. xD
Now I have a updated system, unhackme no more detects AFX rootkit, and networking works fine, and my Webroot works nicely again...
Just to contribute if someone else had this same issue.
Welcome to the Community Forums.
Simple...only Windows 10 PCs that have the latest major upgrade installed are affected, i.e., not Windows 7, 8 or 8.1.
BUT not all Windows 10 PCs with the latest major upgrade, i.e., you can be running with the latest major upgrade installed and NOT be affected.
Hope you are well.
I never had any problems with Webroot but the Fall Creators Update wrecked everything else. I had access issues like crazy.
Finally got them all fixed (I hope) with the help of "takeown" and "icacls".
Ever since I started working with Windows, and you know how long ago that is ;) ... I have changed the access to "System, Programs, and Program Data and any other important area" files and folders giving Full Access to "System, Administrators, TrustedInstaller (where appropriate), and myself".
Some might say I should not give myself full access and for most people I would agree, but based on my experience, it works for me.
Have a great day,
Put the Checkmark back in the Box a click save!
How will a person know "when" to re-check that setting?
I have already shelled out over $150 on Geek Squad support due to this issue and am getting really frustrated by this.
It's highly likely that settings will be retained. I would advise that you confirm the setting is back on.
We have started rolling out the updated patch release. There is no action that you need to take as this update is automatically being deployed.
Here’s what’s in the patch release:
Total time to get the installs completed after using the trouble shooter, admin priveledges, on windows update, 6 Hours 10 minutes. Which included 2 Adobe Flash Player updates, KB4051613, KB4049179 and windows Feature update KB4041994 which seems to have added a "PEOPLE" button icon to my task bar and can be hidden.