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How to install the Webroot Business agent to macOS Big Sur 11.0

  • 13 November 2020
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How to install the Webroot Business agent to macOS Big Sur 11.0
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This article contains instructions on how to install the Webroot Business Endpoint Protection agent to macOS Big Sur. If you have a different version of macOS, click here for help determining the best installer to use.

For help with bulk deployments, click here.
 

Note on Policies: It is good to keep in mind policy settings when installing to a Mac. The system policy Recommended Defaults is configured to suppress the system tray icon and GUI. If this is the default policy for the site, once the computer checks in the agent will effectively disappear. This can make it more challenging to tell if Webroot is actually installed and running. You may want to modify the policy depending on your preferences.

 

Note on Language: The installer will use the Language settings in System Preferences.

 
To install the Webroot Business agent to macOS Big Sur:

  1. Download the WSAMACSME.dmg file (installation file) from the Webroot Management console.
     

    More detailed download instructions:

    1. Log in to the Webroot Management console.
    2. For multi-site Webroot Management consoles (a Sites tab is in the top navigation bar):
      1. Under the Sites tab, click Manage next to the Site name.
      2. Select the Downloads sub-tab.
      3. Under Apple Mac (macOS 10.15 and newer), click Download.
         

         
    3. For single site Webroot Management consoles (no Sites tab in the top navigation bar):
      1. Under the Settings tab, select the Downloads sub-tab.
      2. Under Apple Mac (macOS 10.15 and newer), click Download.
         

         


     
  2. Double-click the WSAMACSME.dmg file in the Downloads folder to open the installation file.
     

     
  3. In the Finder window, double-click Webroot SecureAnywhere and acknowledge any Apple warning messages.
     

     
  4. Enter the keycode and click Agree and Install.
     

     
  5. Apple posts a message informing the user that Webroot SecureAnywhere wants to make changes. Enter the Password, click OK.
     

     
  6. Webroot’s Full Disk Access screen appears. This security requirement from Apple requires the user to grant full disk access to applications that require it. Click Open System Preferences to open the Privacy tab for the Apple Security & Privacy settings.
     

     
  7. In the bottom left part of the Security & Privacy window, click the lock icon to be able to modify the settings. You will be prompted to enter the User Name and Password to proceed. Once entered, click Unlock to continue.
     

     
  8. Under the Privacy tab, scroll down to Full Disk Access and look for an entry for Webroot SecureAnywhere. If it is not displayed, wait for a minute or click the General tab, then the Privacy tab to refresh the list.

    Once Webroot SecureAnywhere is present, check the box next to it, then click the lock icon to re-lock the settings.
     

     
  9. Switch back to the Webroot SecureAnywhere window and click Next.
     

     
  10. The Webroot Install complete window appears, click Finish.
     

     

The Webroot agent will open with a blue background while the first scan is completed. Once it is fully running and communicating properly, the Webroot agent will display a green background.

Webroot agent during first scan:

 

Webroot agent when installed and communicating properly:

 


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