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How to uninstall the Webroot DNS Protection Agent

How to uninstall the Webroot DNS Protection Agent
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Uninstalling the Webroot DNS Protection agent

The presence of the Webroot DNS Protection agent is controlled by the Endpoint policy settings for the policy applied to the endpoint. Turning off the Install DNS Protection setting in the Endpoint policy will result in the DNS Protection agent being uninstalled, once the endpoint agent checks in and gets the updated policy settings.

To uninstall the DNS Protection agent on any endpoint:

1. Change the Install DNS Protection setting to Off under the DNS Protection settings in the Endpoint policy applied to that endpoint, or identify another Endpoint policy to apply to that endpoint that has DNS Protection disabled.

2. Apply the policy with DNS Protection disabled to the endpoint(s). The policy change will be applied during the next polling interval. To accelerate the application of the new policy, you can force an endpoint to check in by doing any of the following:
  • Scanning the endpoint
  • Rebooting the endpoint
  • Right clicking the WSA icon in the system tray and clicking Refresh Configuration
  • On Windows, execute the command: wrsa.exe –poll (from the directory where the WSA agent is installed)
  • On Mac, use the terminal command: sudo /usr/local/bin/WSDaemon -poll
3. Reboot the endpoint to complete the uninstallation process and allow the system to release any resources formerly used by the DNS Protection agent.

See below for more information on related or referenced topics:
If you are having problems uninstalling any Webroot product, click here to open a ticket and work with Support to resolve it.

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