In order to use the new platform, the older version of the agent (versions prior to 18.104.22.168) needs to be removed and an updated version of the DNS Protection agent installed.
This article contains information on how to force the update from the console or locally and two methods for checking the DNS Protection agent version from the endpoint.
Steps to update the DNS Protection agent using agent commands1. Log into the Webroot management console.
2. Click the Groups tab.
3. Find the group that contains the endpoints and select the endpoints that need to be upgraded.
Note: If endpoints are located across multiple groups, one agent command will need to be issued per group.
4. Click the Agent Commands drop-down menu and select Run Customer Support script.
5. For URL, enter (command is case sensitive): https://download.webroot.com/DNS/DnsAgentCleanup.exe, leave Command Line Options (optional) blank.
6. Click Run Customer Support Script to send the command. It will execute during the next poll.
7. Once the previous version of the agent has been uninstalled, the updated version of the DNS Protection agent will install within the NEXT polling interval after that. A reboot will accelerate the process.
8. For more information on polling, see:
Steps to update the DNS Protection agent locally1. Download the DNS Uninstall Agent utility from (link is case sensitive): https://download.webroot.com/DNS/DnsAgentCleanup.exe
2. Execute UninstallAgent.exe on the endpoint that needs to be updated, to remove the old agent software.
3. The updated version of the DNS Protection agent will install during the polling interval, a reboot will help accelerate the process.
4. For more information on polling, see:
How to check the DNS Protection agent versionOPTION 1
1. Open Programs and Features.
2. Scroll down in the list and look for the entry Webroot SecureAnywhere DNS Protection Agent.
3. Under the version column, if you see anything prior to 22.214.171.124, an upgrade is needed.
1. Open the registry.
2. Navigate to HKLM\Software\WOW6432Node\webroot\DnsAgent\Installer.
3. Check the value for ProductVersion, if it is prior to 126.96.36.199, an upgrade is needed.
If you need additional assistance updating the DNS Protection agent after attempting these steps, click here to open a ticket and work with Support to resolve the issue.