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What to do if Webroot Security Awareness Training email messages get caught as spam

  • 15 June 2019
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What to do if Webroot Security Awareness Training email messages get caught as spam
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Webroot Security Awareness Training uses email to deliver welcome messages, training invitations and phishing simulation messages. For the service to function properly, email delivery must work in a timely and dependable manner.

Occasionally, before email is allowed to be delivered, some domains will require that the sending mail server be whitelisted. This action places the sending mail server on a safe list and allows mail from it’s IP address or server name to be accepted. The steps required to create whitelist entries varies from email platform to email platform.

If you are having problems with mail getting stopped by your mail server as spam, add whitelist entries for the Security Awareness Training sending mail server:

Securecast IP: 167.89.85.54
Securecast Mail Server: 01.relay.mx-secure.com

Note: The email delivery service for Security Awareness Training is also referred to as Securecast.

Here are instructions for the more popular mail platforms:

Google Apps (Google mail)
Office 365
Microsoft Exchange 2013 or 2016
Proofpoint
Mimecast
App River
Send Email

If you continue to have issues with mail delivery after adding whitelist entries, please open a ticket and work with Support.

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