Knowledge Base

Blue GUI when attempting to install Webroot SecureAnywhere endpoint protection.


Userlevel 7
Badge +43
 
SUMMARY:
Blue GUI when attempting to install Webroot SecureAnywhere Endpoint Protection.
 
DESCRIPTION: 
When attempting to install Webroot SecureAnywhere Business Endpoint Protection, the user interface turns blue. It prompts with an error message of, ‘A live internet connection does not exist’. This is usually due to a network firewall blocking traffic. Also if the firewall blocks traffic outside of the United States, this can also cause this issue.
 
PRODUCT INFORMATION: 
Webroot SecureAnywhere Endpoint Protection & Global Site Manager
 
ENVIRONMENT: 
All
 
WORKAROUND:
If you have a firewall, proxy or any network access layer that can block SecureAnywhere traffic, please note Webroot uses the following:
 
Ports 80 and 443 - The Webroot SecureAnywhere Business Endpoint Protection Agent uses these to communicate with the Webroot®️ Threat Intelligence Platform and your management console. These communications are encrypted using a proprietary form of obfuscation.
 
You will also need to allow the URL masks that Webroot uses provided below.
 
These URLs can also be used to lock down any systems that would otherwise have no internet access.
 
Agent communication and updates:
*.webrootcloudav.com
 
Please note: Some firewalls do not support double dotted subdomain names with a single wildcard mask (i.e. g1.p4.webrootcloudav.com being represented by *.webrootcloudav.com) so some environments might require either *.p4.webrootcloudav.com or *.*.webrootcloudav.com)
 
Agent messaging:
 *.webroot.com
 
Agent file downloading and uploading:
https://wrskynet.s3.amazonaws.com/*
https://wrskynet-eu.s3-eu-west-1.amazonaws.com/*
https://wrskynet-oregon.s3-us-west-2.amazonaws.com/*
 
Required for agent Web Filtering, elasticbeanstalk is an amazon AWS domain:
WSAWebFilteringPortal.elasticbeanstalk.com
 
Management portal and support ticket logs upload:
*.webrootanywhere.com
 
STATUS: 
Open
 
At this time we are not enabling comments on this article but please head over to our Product Discussion section to start the conversation. 

0 replies

Be the first to reply!

Reply

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept or continue browsing you agree to our cookie policy. Learn more about our cookies.

    Accept cookies Cookie settings