Known Issues

Windows screen display shows black areas and suffers from delays

Windows screen display shows black areas and suffers from delays
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SUMMARY:
Over a period of time without a reboot, the screen display becomes sluggish to respond, may contain patches of black and can become distorted until a reboot is performed.

STATUS:
With the release of agent version 9.0.24.49 in March 2019, Webroot has not received additional reports of display issues.

If display issues are experienced after upgrading to this version, please open a ticket with Support and report it.

For more information on updating the agent, please see:
DESCRIPTION:
The Graphics Device Interface (GDI) is a core operating system component responsible for representing graphical objects on the screen display including the user interface of the Webroot agent. Each running program that needs to show something on the screen consumes GDI objects.

Although not proven, our current research leads to believe that there are circumstances in which Webroot does not release GDI objects when it has finished with them. When too many are used, Windows is unable to draw any more GDI objects, leading to misbehaving software and frozen and unresponsive program operation. Improvements have been made to the agent in relation to resource management that are expected to significantly reduce reported issues.

For more information on Windows GDI, see this article: Graphics Device Interface

PRODUCT INFORMATION:
Webroot Business Endpoint Protection

ENVIRONMENT:
All versions of Windows, including server editions

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