[Complete] GSM Console Maintenance – 5 November 2018

Userlevel 7
Badge +43
Webroot will be conducting preventative maintenance due to an Amazon Web Services requirement at 9 a.m. GMT on 5 November 2018. We anticipate 30 minutes, or less, of impact to the Global Site Manager (GSM) console. 
What this means for you:
  • You and your customers will be protected during this service period.
  • You will have access to the console and no services are impacted; all background services will continue to run as normal, including scans and licensing.   
  • You won’t be able to edit the Policies and Groups page.
We will update this post when the preventative maintenance is complete.
Here are the local times around the world for the maintenance: 
Global region  
Local time during emergency maintenance 

USA – Eastern Time 
4 to 4:30 a.m. 

USA – Central Time 
3 to 3.30 a.m. 

USA – Mountain Time 
2 to 2.30 a.m.  

USA – Pacific Time 
1 to 1.30 a.m.  

9 to 9.30 a.m.  

Western Europe 
10 to 10.30 a.m.  

Eastern Europe 
12 to 12.30 p.m. 

6 to 6.30 p.m.  

8 to 8.30 p.m. 

Please reach out to support or your account manager if you have additional questions.

1 reply

Userlevel 7
Badge +43
The preventative maintenance is now complete and all GSM services are back up and working as normal.
Thanks for your support. 


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