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LIVE Q&A: Major Console Upgrades Coming Soon

LIVE Q&A: Major Console Upgrades Coming Soon

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Userlevel 7
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Are there any developments coming for the endpoint that will allow it to better tackle Ransomware style attacks? 

Userlevel 2

Will the Webroot console upgrades be staggered or will everyone be updated at once? 

I’m pleased to announce that all users/accounts will have access to the new Webroot Management Console from 27th April 2021

Userlevel 7
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Do you think that you could have live courses  for SAT?  

Userlevel 7
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Will a Vod be available for those who miss the live Q&A? 

 

Yes! We have a few of the recordings up on the community now and we will be posting all of the questions and answers that we get to on the community as well so you won’t miss anything!

We’ve updated our post here with a few videos to our post below and we’ll post more soon.

 

Userlevel 2
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What are the benefits of Webroot DNS Protection if, for example, a client already has a firewall in place securing their LAN?

DNS Protection is a very different solution than a firewall, although there is some overlap. The advantage to DNS Protection is that, on a network, you can filter the DNS requests made by the network. This provides visibility as to what is being asked for, but also the filtering intelligence backed by BrightCloud, so you are not limited by the stagnant intel of a firewall - especially with the short lifespan of phishing sites you need timely intelligence. 

As a second advantage, when you install the DNS agent, your users can roam and work from home where they are not protected by the business firewall. With the agent, users are protected regardless of the network through which they connect.  

 

Userlevel 7
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How does Webroot DNS work with VPN / moving laptops between WiFi networks? 

Userlevel 7
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Are there any plans to integrate Webroot DNS Protection controls into the Endpoint Protection Console and make one big, unified page?  Because right now, the controls are separated into two separate locations. 

 

Userlevel 7
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How much easier is it to use than before?

 

Userlevel 7
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Will we ever have the opportunity to make it easier to remove and then add installs onto system that have been cloned and then report as a secondary install? 

 

Userlevel 2
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How does Webroot DNS work with VPN / moving laptops between WiFi networks? 

 

The DNS Protection Agent identifies connectivity changes, be they Wi-Fi or even VPN virtual adapters, and manages them accordingly. For example, when an SSID changes, the agent will treat it like a new connection, identify the subnet, IP, and the local DNS server for internal resolution, and then start intercepting requests. With VPNs, more logic is applied so that DNS requests are correctly managed by the appropriate DNS resolver. This can be challenging as each VPN behaves slightly differently and they evolve with their releases. With this in mind, each iteration of the DNS agent works to improve this logic. If you have a specific VPN providing challenges, please let us know and we can likely get it working for you. 

Userlevel 6
Badge +26

Will we ever have the opportunity to make it easier to remove and then add installs onto system that have been cloned and then report as a secondary install? 

 

 

Duplicate endpoints due to cloning techniques is a challenge. However, there is work being done to provide more flexibility related to unique device identification.

In the meantime, there is a work around that may work for the short term. When installing, the agent supports the -uniquedevice command which modifies the machine ID to create a level of uniqueness. Reach out to the Solution Consultant Team for additional guidance.

Are there any developments coming for the endpoint that will allow it to better tackle Ransomware style attacks? 

The upcoming release of Foreign Code Shield is a great example of new functionality focused on improving protection. It will be a sub-component of Evasion shield, which was released last year with Script Protection. We will continuously be improving our Evasion Shield capabilities to enhance protection against various forms of highly evasive malware.​ 

One important thing to note is that the Evasion Shield settings are “off” by default. You must enable these settings via policy to ensure the highest level of protection.

Userlevel 7
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When will training be back?

 

Userlevel 7
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Is your knowledge base updating with all the changes? or is that something we will have to wait a while for.

Userlevel 2

When will training be back?

 

The updated admin guides and Knowledgebase articles will be available on the 27th April, the partner training updates are planned for launch July 2021.

Userlevel 7
Badge +48

Is your knowledge base updating with all the changes? or is that something we will have to wait a while for.

 

Yes, of course! There are hundreds of articles that will be updated or created on the 27th or very shortly after. 

Userlevel 7
Badge +48

Are you going to give any serious love to the CW Automate plugin?