Console

LIVE Q&A: Major Console Upgrades Coming Soon

LIVE Q&A: Major Console Upgrades Coming Soon
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Hello everyone and welcome to our latest Q&A.

Today, you’ll be able to talk with the product team and subject matter experts who have played an integral role in our upcoming round of releases for:

  • Webroot®️ Endpoint Protection
  • Webroot®️ DNS Protection 
  • Webroot®️ Security Awareness Training

This is your chance to ask the team who has been hard at work building and improving all of the Webroot products you use on a daily basis. So, we want to hear from you! 

Just post your questions below and we’ll do our best to answer as many as we can. 

We’ve already seen some questions come in over the last week from other customers who aren’t able to make it this morning. I’ll be posting those throughout the next hour on their behalf. 

 

 


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Thanks to everyone who submitted their questions and to the Webroot team who stopped by today!

That concludes the LIVE Q&A. 

For more Webroot Console news and updates, be sure to check out our post below:

 

Userlevel 7
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Is your knowledge base updating with all the changes? or is that something we will have to wait a while for.

 

Yes, of course! There are hundreds of articles that will be updated or created on the 27th or very shortly after. 

Userlevel 4
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How much easier is it (the console) to use than before?

It’s a lot easier. We have extensively researched our redesign of the UX with input from 100’s of customers and using best practice UI design principles. From our own in-house pre-release usage the new console is a lot quicker and faster to navigate around. The modular design, consistent and the unified use of iconography and hover pop-up descriptions plus the simplified navigation make the console even more intuitive than before.

Userlevel 2

When will training be back?

 

The updated admin guides and Knowledgebase articles will be available on the 27th April, the partner training updates are planned for launch July 2021.

Userlevel 7
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Is your knowledge base updating with all the changes? or is that something we will have to wait a while for.

Userlevel 7
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When will training be back?

 

Are there any developments coming for the endpoint that will allow it to better tackle Ransomware style attacks? 

The upcoming release of Foreign Code Shield is a great example of new functionality focused on improving protection. It will be a sub-component of Evasion shield, which was released last year with Script Protection. We will continuously be improving our Evasion Shield capabilities to enhance protection against various forms of highly evasive malware.​ 

One important thing to note is that the Evasion Shield settings are “off” by default. You must enable these settings via policy to ensure the highest level of protection.

Userlevel 6
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Will we ever have the opportunity to make it easier to remove and then add installs onto system that have been cloned and then report as a secondary install? 

 

 

Duplicate endpoints due to cloning techniques is a challenge. However, there is work being done to provide more flexibility related to unique device identification.

In the meantime, there is a work around that may work for the short term. When installing, the agent supports the -uniquedevice command which modifies the machine ID to create a level of uniqueness. Reach out to the Solution Consultant Team for additional guidance.

Userlevel 2
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How does Webroot DNS work with VPN / moving laptops between WiFi networks? 

 

The DNS Protection Agent identifies connectivity changes, be they Wi-Fi or even VPN virtual adapters, and manages them accordingly. For example, when an SSID changes, the agent will treat it like a new connection, identify the subnet, IP, and the local DNS server for internal resolution, and then start intercepting requests. With VPNs, more logic is applied so that DNS requests are correctly managed by the appropriate DNS resolver. This can be challenging as each VPN behaves slightly differently and they evolve with their releases. With this in mind, each iteration of the DNS agent works to improve this logic. If you have a specific VPN providing challenges, please let us know and we can likely get it working for you. 

Userlevel 2

Are there any plans to integrate Webroot DNS Protection controls into the Endpoint Protection Console and make one big, unified page?  Because right now, the controls are separated into two separate locations. 

 

The release of the New Webroot Management Console will provide our users with a unified experience, providing easy access to all three products. Check out this post which covers the great features of the new Console:   NEW Major Upgrades Coming To Webroot Console | Webroot Community

Userlevel 7
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Will we ever have the opportunity to make it easier to remove and then add installs onto system that have been cloned and then report as a secondary install? 

 

Userlevel 1
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Do you think that you could have live courses  for SAT?  

 

We continue to invest in course content and look at different formats / styles / levels of interactivity to add to the library. We haven’t considered live courses, but that’s an interesting idea.

Userlevel 7
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How much easier is it to use than before?

 

Userlevel 7
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Are there any plans to integrate Webroot DNS Protection controls into the Endpoint Protection Console and make one big, unified page?  Because right now, the controls are separated into two separate locations. 

 

Userlevel 7
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How does Webroot DNS work with VPN / moving laptops between WiFi networks? 

Userlevel 6
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Are you going to give any serious love to the CW Automate plugin? 

 

There are ongoing plans to include enhancements to the CW Automate Plugin. There is a release anticipated for June 2021 time frame with these features being worked by the development team.

  • Heath Check - the plugin will have enhanced option to review/compare endpoints checking into the console vs Automate with a warning that there are discrepancies.
  • User security and privilege's - the next plugin release will have enhanced privileges supporting existing Automate views and accessibility. Details will be in release notes.
  • Fixes - there’s a variety of fixes being included in the next release.

There are plans to support the Web based Automate UI/UX.

Support for both Command and Automate are ongoing. So, stay tuned for changes coming over the next year.

Userlevel 2
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What are the benefits of Webroot DNS Protection if, for example, a client already has a firewall in place securing their LAN?

DNS Protection is a very different solution than a firewall, although there is some overlap. The advantage to DNS Protection is that, on a network, you can filter the DNS requests made by the network. This provides visibility as to what is being asked for, but also the filtering intelligence backed by BrightCloud, so you are not limited by the stagnant intel of a firewall - especially with the short lifespan of phishing sites you need timely intelligence. 

As a second advantage, when you install the DNS agent, your users can roam and work from home where they are not protected by the business firewall. With the agent, users are protected regardless of the network through which they connect.  

 

Userlevel 7
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Will a Vod be available for those who miss the live Q&A? 

 

Yes! We have a few of the recordings up on the community now and we will be posting all of the questions and answers that we get to on the community as well so you won’t miss anything!

We’ve updated our post here with a few videos to our post below and we’ll post more soon.

 

If computer no accessible and cannot uninstall software, can it be deactivated and removed by system? 

 

Devices can be deactivated via the console which sends an uninstall command to the agent. We are aware of instances where deactivated devices check back in and are actively investigating ways to improve the deactivation process.

Userlevel 7
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Do you think that you could have live courses  for SAT?  

Userlevel 2

Will the Webroot console upgrades be staggered or will everyone be updated at once? 

I’m pleased to announce that all users/accounts will have access to the new Webroot Management Console from 27th April 2021

Userlevel 7
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Are there any developments coming for the endpoint that will allow it to better tackle Ransomware style attacks? 

Userlevel 7
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Are you going to give any serious love to the CW Automate plugin? 

Userlevel 6
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Are you planning on adding live chat support?

 

The support management team is investigating this option for future support option for live chat. There are a few challenges related to supporting this feature, but it is being strongly considered.

Userlevel 1
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Will it be possible to delete deactivated sites from the dashboard? 

 

Yes! With the new console you can delete deactivated sites. You’ll be able to do this from the same page where you deactivate sites - the site summary page.