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LIVE Q&A: Major Console Upgrades Coming Soon

LIVE Q&A: Major Console Upgrades Coming Soon
F
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Hello everyone and welcome to our latest Q&A.

Today, you’ll be able to talk with the product team and subject matter experts who have played an integral role in our upcoming round of releases for:

  • Webroot®️ Endpoint Protection
  • Webroot®️ DNS Protection 
  • Webroot®️ Security Awareness Training

This is your chance to ask the team who has been hard at work building and improving all of the Webroot products you use on a daily basis. So, we want to hear from you! 

Just post your questions below and we’ll do our best to answer as many as we can. 

We’ve already seen some questions come in over the last week from other customers who aren’t able to make it this morning. I’ll be posting those throughout the next hour on their behalf. 

 

 

This topic has been closed for comments

42 replies

F
Userlevel 7
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Our first question comes from @BrianB23 who asked, 

“Will the new console use our renamed endpoints?  For example, in the old console, we could rename endpoint computer names to something more descriptive.  Those changes, however, were not visible in the new site dashboard.  Hopefully we won’t lose those name changes with this upgrade?”

R
Userlevel 2

Our first question comes from @BrianB23 who asked, 

“Will the new console use our renamed endpoints?  For example, in the old console, we could rename endpoint computer names to something more descriptive.  Those changes, however, were not visible in the new site dashboard.  Hopefully we won’t lose those name changes with this upgrade?”

Hey Brian, the ability to add a friendly name for a device within the Webroot Management Console will not form part of this release, but it is included within our Roadmap for 2021. Regarding name changes made within the legacy Endpoint Console, these will still be available after the launch of the Webroot Management Console.

RHouse
GeorgeA
Userlevel 4
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Is Webroot capable of detecting vulnerability to or compromise by the Hafnium Exchange exploits (i.e., ProxyLogon) and alerting those managing it to the potential threat?

 

For Hafium, no we don’t detect it and nor did pretty much anyone else except for MS…after the fact. This was such a mess by MS that even the FBI has been proactively patching exposed Exchange servers.

That said, WSAB with script shield enabled does protect against many of the tools we saw used in the early attacks that exploited this vulnerability.

GeorgeA
Userlevel 4
Badge +3

What's the threat landscape looking like for Q3 and Q4 of 2021?

 

The threat landscape for Q3/Q4 I think will show more supply chain attacks.

We’ve seen another major one post SolarWinds with CodeCov showing security software are in the crosshairs for these types of attacks.

Both attacks are likely nation backed and I think we’re entering a new era of the Code-Wars where we’ll start to see more significant escalations between nation states based on cyberattacks.

On the malware for the masses front (aka, not nation state), the botnet king of the past 5 years Emotet was taken down and there has been a lot of churn since.

I expect to see a new malware delivery as a service leader emerge, perhaps TrickBot which survived a takedown attempt last year.

Crypto prices continue to attract attention and we’ve seen an increase in malware that looks to steal wallets and/or attack the clipboard to replace addresses when payments are made.

As society continues to warm to crypto, we’ll continue to see malware try to take advantage.

And of course, ransomware will continue to be a terror.

Data extortion was new in 2020 and in 2021 we’ll continue to see this, but it will become more of the norm.

Ransom demands have increased YoY and were over 200k in 2020. Expect this to grow further in 2021.

My thanks to Grayson Milbourne our Threat Director for providing the answers to these questions. 

F
Userlevel 7
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If computer no accessible and cannot uninstall software, can it be deactivated and removed by system? 

 

F
Userlevel 7
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How will site level only users be impacted?  

 

F
Userlevel 7
Badge +48

Will it be possible to delete deactivated sites from the dashboard? 

J
Rank

If computer no accessible and cannot uninstall software, can it be deactivated and removed by system? 

 

Devices can be deactivated via the console which sends an uninstall command to the agent. We are aware of instances where deactivated devices check back in and are actively investigating ways to improve the deactivation process.

F
Userlevel 7
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Will you offer a different pricing for DNS filtering on network devices?

 

 

JonathanB
Rank
Userlevel 3
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Will you offer a different pricing for DNS filtering on network devices?

 

 

DNS pricing for the network and IoT devices is challenging. Currently we derive a number of protected devices by taking the number of DNS requests seen in 30 days and divide by the average requests generated by a device (75,000). Although this is designed to be very favorable, it is complex.

To improve this, we are looking into alternate options that center around the requests and not an interpreted number of devices. More information to come as we explore this. 

Sr. Product Manager, Webroot DNS Protection
GeorgeA
Userlevel 4
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I know Webroot Endpoint is a good product. We love the light weight and good protection. I would love to see you in the tests.

 

I’m happy to let you know that we have recently undergone public testing with SE Labs as they follow AMTSO - Anti-Malware Testing Standards Organization procedures, which means we are able to be fairly tested. So for the period Oct-Dec 2020 we achieved AAA their highest status, and we expect a similar result for Jan-Mar 2021. These tests are comparative and as we increase testing in 2021 expect to see more test results. We are also planning a number of significant upgrades and innovations in 2021 with our endpoint protection.

The 2020 report is here: https://selabs.uk/reports/small-business-endpoint-protection-2020-q4/

 

Phil Karcher
Rank
Userlevel 1
Badge +1

Will it be possible to delete deactivated sites from the dashboard? 

 

Yes! With the new console you can delete deactivated sites. You’ll be able to do this from the same page where you deactivate sites - the site summary page.

coscooper
Userlevel 6
Badge +26

Are you planning on adding live chat support?

 

The support management team is investigating this option for future support option for live chat. There are a few challenges related to supporting this feature, but it is being strongly considered.

Shane Cooper | Manager, Channels Sales (RMM & Strategic Partners)
coscooper
Userlevel 6
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Are you going to give any serious love to the CW Automate plugin? 

 

There are ongoing plans to include enhancements to the CW Automate Plugin. There is a release anticipated for June 2021 time frame with these features being worked by the development team.

  • Heath Check - the plugin will have enhanced option to review/compare endpoints checking into the console vs Automate with a warning that there are discrepancies.
  • User security and privilege's - the next plugin release will have enhanced privileges supporting existing Automate views and accessibility. Details will be in release notes.
  • Fixes - there’s a variety of fixes being included in the next release.

There are plans to support the Web based Automate UI/UX.

Support for both Command and Automate are ongoing. So, stay tuned for changes coming over the next year.

Shane Cooper | Manager, Channels Sales (RMM & Strategic Partners)
Phil Karcher
Rank
Userlevel 1
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Do you think that you could have live courses  for SAT?  

 

We continue to invest in course content and look at different formats / styles / levels of interactivity to add to the library. We haven’t considered live courses, but that’s an interesting idea.

R
Userlevel 2

Are there any plans to integrate Webroot DNS Protection controls into the Endpoint Protection Console and make one big, unified page?  Because right now, the controls are separated into two separate locations. 

 

The release of the New Webroot Management Console will provide our users with a unified experience, providing easy access to all three products. Check out this post which covers the great features of the new Console:   NEW Major Upgrades Coming To Webroot Console | Webroot Community

RHouse
GeorgeA
Userlevel 4
Badge +3

How much easier is it (the console) to use than before?

It’s a lot easier. We have extensively researched our redesign of the UX with input from 100’s of customers and using best practice UI design principles. From our own in-house pre-release usage the new console is a lot quicker and faster to navigate around. The modular design, consistent and the unified use of iconography and hover pop-up descriptions plus the simplified navigation make the console even more intuitive than before.

F
Userlevel 7
Badge +48

Thanks to everyone who submitted their questions and to the Webroot team who stopped by today!

That concludes the LIVE Q&A. 

For more Webroot Console news and updates, be sure to check out our post below:

 

F
Userlevel 7
Badge +48

What could be the best policy to be applied to remote workers?? 

F
Userlevel 7
Badge +48

What new cyber security measures are in the pipeline for Webroot?  

coscooper
Userlevel 6
Badge +26

What could be the best policy to be applied to remote workers?? 

 

In regards to security posture and remote devices vs office devices, the current policy applied will be sufficient and there’s typically no need to build a separate policy for remote devices vs office devices. One key policy section to verify is Evasion Shield. We strongly advise it should enabled for a stronger security stance.

To enhance remote devices, additional layers of protection, like DNS Protection should be considered.

Shane Cooper | Manager, Channels Sales (RMM & Strategic Partners)
R
Userlevel 2

How will site level only users be impacted?  

 

Site only users will not be affected by the release of the New Webroot Management Console. They will continue to have access to all of the same great features and functions they enjoyed previously.

RHouse
F
Userlevel 7
Badge +48

What are the benefits of Webroot DNS Protection if, for example, a client already has a firewall in place securing their LAN?

F
Userlevel 7
Badge +48

Are you planning on adding live chat support?

F
Userlevel 7
Badge +48

Will the Webroot console upgrades be staggered or will everyone be updated at once? 

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