Hey there Webroot Community,
My name is Keenan and starting today I will be the new Webroot Community Specialist. I’m excited to be joining Webroot and look forward to getting to know you better.
After looking around at the posts in this community for the past couple days, I’m feeling very good about working with all of you! This seems like a really helpful, wholesome, and dedicated community with a singular goal of connecting and providing solutions. My goal is to take the energy and positivity already present and bring it to the next level! I’m here to grow this community while supporting each and every one of you to the best of my ability. Please always feel free to private message me with suggestions!
A little bit about me:
I come from a tech support, customer success, and project management background. I have experience supporting B2B as well as end-user client-bases for internationally recognized SaaS businesses. I am passionate about solving both technical and people-oriented challenges. My goal here is to take my previous experience and apply it to this exciting new set of responsibilities.
I seek to communicate clearly, efficiently, calmly to each and every one of you. I am a firm believer in solution-oriented dialogue - no personal attacks, no dramatization, and nothing that skirts around the issue at hand. I will be understanding but also firm about moderating discussions to make sure that everyone stays within the community guidelines. I’m here to explore, to have fun, and to help anyone that needs it. My hope is that I can help build this community to even greater heights with all of your help!
Once I’ve settled in, you can expect some very interesting initiatives coming from me! I’m planning on organizing community events such as contests and would love to hear any of your ideas about what you’d like to see.
Do you want more Webroot-sponsored informational posts?
Do you want some online prize-based contests?
Do you want to organize an in-person meet-and-greet in Denver?
Let’s continue to make this a positive, enriching space. You are the backbone of what makes our community great and I’m excited to be a part of this journey with you.