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UPDATE 4/28/17 11:45 a.m. MNT: We have 0 calls in queue on our phone line, and are working through about 80 tickets related to the False Positive repair utility. A good portion of those are simply awaiting customer verification.
Please note, the utility was built to address only this specific false positive issue. It will be deactivated in the future.
If applications are operating normally on your systems, you do not need to implement the utility.
If you haven’t yet submitted a support ticket and you need the repair utility, please do so here. Include your phone number as well with the support ticket.
Best answer by freydrewView original
This is a cyber attack, whether intentional or by accident. Can't wait for official fix
I'm curious if any of the Cyber insurance policies help pay for this.
This is absolutely crippling, and costing companies a large amount of money in downtime and recovery. I think MSPs need a solution more sooner than later.
Let us know if there is a plae to signup for update emails or active updates. hourly updates etc.
What is the status for a solution for MSPs?!?!
Still unable to poll and have the policy to unmanaged swap over yet.
I would simply issue a restore command followed by a reverify all files and processes and a scan command.
If the files worked fine before are we safe to only issue a restore command?
Our backlog of agent commands is definitely not caught up. I still have thousands of "reverify" and "restore" commands that are "not yet received" and have been for 5 hours.
When can we expect a fix FROM Webroot?
Level 3 Senior Tech
I still have several client computers that aren't fixed. I spent the greater part of my evening trying to at least prioritize workstations and who the manually fix. As an MSP, I have too many endpoints that it's not feasible to remote to all to resolve the issue. I look forward to how Webroot plans on resolving this issue for us MSPs.