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Webroot Endpoint freezes computer on initial scan

  • 14 November 2012
  • 2 replies
  • 22 views
P
Rank
Hey, I am currently trialing Webroot Endpoint and ran in to a problem on one of the machines.
 
It is a tablet based on the AMD Brazos CPU (Dual core 1GHZ). 
Windows 8 RTM.
 
After installing Webroot it goes to the internet to do the initial scan which seems to time out and eventually freeze the machine.
It says it has scanned 3 items by the time the machine becomes unusable.
 
Does Webroot have any known incompatibilities?
Volume Shadow Copy is disabled, is that a problem?
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Best answer by pox67 28 November 2012, 21:14

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2 replies

Shawn
Rank
Userlevel 5
Hello,
There are no known scan or compatibility issues with SecureAnywhere and Windows 8. Please call our Enterprise Support team so we can further investigate and gather logs to troubleshoot this issue.
We can be reached at 1-800-870-8102.
 
Thank you,
Shawn T
Webroot Enterprise Support
Shawn Townsend Webroot Manager, Product Support
P
Rank
All fixed.
This machine had an Intel 310 SSD in it that conflicted with Windows 8. Most importantly Volume Shadow copy would not work.
 
I have replaced the SSD with an MSATA Crucial model and Webroot installs as expected.

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