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Welcome to the new Webroot Community!


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Introducing the brand-new Webroot Community!


So much has changed yet so much remains the same. Our mission is to provide a virtual meeting space where Webroot users and cybersecurity enthusiasts can learn, share, and connect. With the launch of our improved community, the Webroot Community Team and I will be able to do this even better.

Before you dive into the threads and start asking questions or posting new and exciting topics, there are a few things you need to know. We created a few helpful articles and step-by-step tutorials to get you started:

How to Login


If you already have a Webroot Community account, click here.
If you’re new and haven’t created a Webroot Community account, click here.

Once Logged in Successfully


Double check that your profile and signature are setup how you want it.
Subscribe to the categories/sub-forums. Simply click on the subscription button in the upper-right corner of each sub-forum.
Click around the new community. If you notice any issues or come up with a problem, let us know!

Getting Started


We will be updating our Getting Started Guide constantly with helpful tutorials, instructions, tips, and more to ensure that you hit the ground running. Be sure to bookmark or subscribe to this article to stay up to date.

We’re so happy that you’re here to continue this journey with us that started over 7 years ago. If you have any questions about the new community, please don’t hesitate to ask the team via a private message or post your question here.

Welcome to the new Webroot Community!

69 replies

before Save = upper case G. G changes to g with Save = issue with [ ] = need to add spaces [ G ] to preserve case.


after Save = lower case g

NicCrockett wrote:

Unfortunately @bjm_, reading mode tends to not maximize to the screen width. This could be the browsers built in reader mode or an extension added to a browser.


My read is easier with centered content...although, I'd prefer Webroot Community platform maximize page width.
Thanks
Userlevel 5
Badge +19
Unfortunately @bjm_, reading mode tends to not maximize to the screen width. This could be the browsers built in reader mode or an extension added to a browser. I've seen this with the built-in versions of Firefox, Chrome, and Safari. I've also seen it with add-ons like Pocket, Evernote, and OneNote. Some of these have ways to reform to the max width, but it tends to screw up the HTML/CSS code. This is why they tend to display at the width they are on the original page. This is just my personal experience, you or others may have had better luck.
Need to use browser extension to center page content. My read is easier with centered content...although, I'd prefer maximizing page width.



Too bad portrait view cannot be changed to landscape view with Related Topics under Topic to maximize page width. My screen is wider than taller.

Userlevel 5
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I'm taking some guesses because I can't see the old community, but I think this is how the old link breaks down:

  • https://community.webroot.com/ - The main domain.
  • t5/ - I believe this was an id for the specific forum in the community.
  • Webroot-SecureAnywhere-Antivirus/ - This is the name of the specific forum in the community.
  • Should-Default-User-Settings-Include-Warn-not-Enable-Max/ - Name user gave thread when it was created.
  • m-p/ - I'm not sure what this is referencing.
  • 269643/ - Id given to thread by forum when thread was created.
  • highlight/ - I'm not sure what this is referencing, but I believe it told the community to highlight a specific post in the thread.
  • true#M27761 - I believe this also is what told the community to highlight a specific post. In this case, it was either post M27761 or 27761.
Full link used above: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Should-Default-User-Settings-include-Warn-not-Enable-Max/m-p/269643/highlight/true#M27761

I reviewed this post in the new community and there isn't a post with the number in my last point. I'm guessing the new community renumbered the reply posts. If I'm correct, you're going to find it very difficult to reestablish these links.

If you can't reestablish these links, you might try an auto redirect that removes the /highlight/true#M123456. You'll have to accommodate for at 4 and 5 digits after the M, maybe more and less. In the examples given above, I can see at least those two variations. I will admit that this is a bad solution because these links pointed users to specific answers to their problems. By redirecting to the main thread, you lose that information making it harder for your users to find what they need. I would only use this as a last resort.

Good Luck!
Edit: Aha! editing link works.... https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Should-Default-User-Settings-include-Warn-not-Enable-Max/m-p/269643/highlight/true#M27761

https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Should-Default-User-Settings-include-Warn-not-Enable-Max/m-p/269643
Userlevel 7
Badge +33
Right, I made a ticket with support so we can figure out what's going on there.
LLiddell wrote:


bjm_ wrote:

Um, is there a way to fix broken Community links (2 years ago) for example:
https://community.webroot.com/webroot-secureanywhere-antivirus-12/question-about-heuristics-275763#post275766

Seems to be working ok for myself, maybe I'm missing something.


https://community.webroot.com/webroot-secureanywhere-antivirus-12/question-about-heuristics-275763#post275766


above links land on https://community.webroot.com/#M27761 for me.
Userlevel 7
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Oh you're right, ok, I'll submit a ticket into support with inSided. Those should successfully redirect.
Userlevel 5
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All three of the links that @ProTruckDriver posted follow the same rules that I posted in my last post.
Userlevel 7
All 3 links in Sherry's post (2 years ago) bring me back to the Community "Home Page"

https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Should-Default-User-Settings-include-Warn-not-Enable-Max/m-p/269643/highlight/true#M27761

https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/question-concerning-heuristic-settings
/m-p/185984/highlight/true#M13093

https://community.webroot.com/t5/Webroot-SecureAnywhere-Internet/What-do-the-heuristics-options-in-my-Advanced-Settings-actually/m-p/250180/highlight/true#M8951
Userlevel 5
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bjm_ wrote:

Um, is there a way to fix broken Community links (2 years ago) for example:
https://community.webroot.com/webroot-secureanywhere-antivirus-12/question-about-heuristics-275763#post275766



I haven't had an issue with older links. They appear to be redirecting to the new version of the page. However, there does seem to be a disconnect with querystrings after the main id of the post. @LLiddell, I believe @bjm_ is referring to the links in the post. For example, the first link in the post is:

https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Should-Default-User-Settings-include-Warn-not-Enable-Max/m-p/269643/highlight/true#M27761

It doesn't properly work, it redirects to the main page of the community. However, if you remove the extra part of the URL after the id, it works. For example:

https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Should-Default-User-Settings-include-Warn-not-Enable-Max/m-p/269643
Userlevel 7
Badge +33
bjm_ wrote:

Um, is there a way to fix broken Community links (2 years ago) for example:
https://community.webroot.com/webroot-secureanywhere-antivirus-12/question-about-heuristics-275763#post275766


Seems to be working ok for myself, maybe I'm missing something.
Um, is there a way to fix broken Community links (2 years ago) for example:
https://community.webroot.com/webroot-secureanywhere-antivirus-12/question-about-heuristics-275763#post275766
Badge
it wasn't only the money. But the lack of security because of a technical mistake. I guess i have to save up for a new card? This isn't the first time i'VE had this problem.
Userlevel 6
Badge +16
I Agree with Nic, I wondered why things got so quiet. I guess that is the price of new.
Userlevel 5
Badge +19
Another issue I've found is a complete disconnect of my new profile from the threads that I was attached to previously. Threads I started or even replied to, I'm no longer subscribed too. I'll admit, I wasn't the most active user, but I was connected to some threads. A few of which were important to know if anyone responded. Since I am no longer subscribed to them, I will never receive any notification when someone posts a reply. I have resubscribed to a few that I could find, but I don't know all that I was attached to over the last 4 years. Can this be fixed?
Userlevel 6
Badge +16
NicCrockett wrote:

Just in case that wasn't a joke, here's an article about it. 😨


https://www.theverge.com/2018/12/10/18134541/google-plus-privacy-api-data-leak-developers


Thanks. But I was talking about Webroot Community vs Webroot Luminaries site. But thanks for the article on Google+
Userlevel 5
Badge +19
Just in case that wasn't a joke, here's an article about it. 😨

https://www.theverge.com/2018/12/10/18134541/google-plus-privacy-api-data-leak-developers
Userlevel 6
Badge +16
NicCrockett wrote:

It's best that you did, considering the other is a security risk. I'd hate for you to get hacked. 😯



Wait, what? Get hacked where? Did I miss a meeting?
Userlevel 5
Badge +19
It's best that you did, considering the other is a security risk. I'd hate for you to get hacked. 😯
Userlevel 6
Badge +16
LLiddell wrote:


MajorHavoc wrote:

Nice new look, but like anything new, it will take some time to get used to its little issues. For one thing, it has a LOT of empty or wasted space, and sadly, I do not like the mobile version at all.

And where did the Beta forum go?

And I used to be listed as a "Community Guide", and now I am listed as a Popular Voice. What changed?

Speed bumps I hope.

Looks like you're a Community Guide currently, is that what you're seeing as well?

I'll have news on the Beta forum hopefully today.



Yep. pay no attention to me, I confused the two boards. 🙂
Userlevel 5
Badge +19
@MajorHavoc's idea of timing and combining alerts is also a good idea. I'll +1 that.

Side note, I find it funny that we're using terminology that was started by a social network that is getting ready to be killed. RIP Google+. A little IT humor for hump day. 😁
Userlevel 6
Badge +16
LLiddell wrote:


NicCrockett wrote:


LLiddell wrote:

We can put in a request for what you are describing, however the current standing is however inSided has designed it. We control very little when it comes to features as mentioned above.

It would great to add a feature like what I suggested. However, I understand if it isn't possible. I develop user interfaces and sites, so I understand that some features just aren't possible to get into the design. Especially if someone else is the designer, and it sounds like someone else is behind the design. Not that you don't have input, but you have to pay the bill for them to make changes. Those bills usually aren't cheap either. Good luck, and if you need any suggestions, feel free to message me.

I do really appreciate the insight though, and it is possible to use the email notification in lieu of a dedicated notification page. As for now that is the method we are using, along with subscribing to sections of the Community you find to be most valuable.



I will add a plus 1 for NicCrocket's alert notification idea as their are days where I see way too many alerts in my inbox, which is already flooded with emails anyway. I appreciate you passing on the request.

But I'll add one more: Alerts on some schedule (like 30 minutes, hourly, daily, etc) so that a number of them are put together as a list into a single email. At least that could cut down the number of emails.

Thanks
LLiddell wrote:

They're kind of scattered, we're working to bring them all into one section so it makes more sense.


Oh, okay.
Work-In-Progress.
Thanks

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