News

Welcome to the new Webroot Community!

  • 10 January 2019
  • 81 replies
  • 74110 views

Userlevel 7
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  • Community and Advocacy Manager
  • 1363 replies


Introducing the brand-new Webroot Community!


So much has changed yet so much remains the same. Our mission is to provide a virtual meeting space where Webroot users and cybersecurity enthusiasts can learn, share, and connect. With the launch of our improved community, the Webroot Community Team and I will be able to do this even better.

Before you dive into the threads and start asking questions or posting new and exciting topics, there are a few things you need to know. We created a few helpful articles and step-by-step tutorials to get you started:

How to Login


If you already have a Webroot Community account, click here.
If you’re new and haven’t created a Webroot Community account, click here.

Once Logged in Successfully


Double check that your profile and signature are setup how you want it.
Subscribe to the categories/sub-forums. Simply click on the subscription button in the upper-right corner of each sub-forum.
Click around the new community. If you notice any issues or come up with a problem, let us know!

Getting Started


We will be updating our Getting Started Guide constantly with helpful tutorials, instructions, tips, and more to ensure that you hit the ground running. Be sure to bookmark or subscribe to this article to stay up to date.

We’re so happy that you’re here to continue this journey with us that started over 7 years ago. If you have any questions about the new community, please don’t hesitate to ask the team via a private message or post your question here.

Welcome to the new Webroot Community!

81 replies

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I miss Notification Feed, which was a page which notified you of any new replies to threads in which you are participating (as well as any kudos you have received). That was a very useful page.
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Nice views. Thanks for your views.
Userlevel 7
Badge +25
So we redefined how the badges work. On the previous platform, there were hundreds of badges and a vast majority of them were outdated, never earned, or something that wasn't really an achievement (i.e. getting a badge for whichever country you were registered under). We changed the badges to be based on the number of posts in certain category, number of best answers, and a couple other metrics that show what each individual has done to contribute to the Community. All posts, answers, and otherwise carried over from the before, so you will have earned badges based on those statistics, in addition to what you have done here since the migration.

@LLiddell, that's what I call a concrete logical answer. Thank You!

Sincerely,
Userlevel 7
Badge +36
We manage it so you don't need to.
Userlevel 4
Badge +13
One other question, as a beta test member does the subscription to Webroot services need to be renewed or is it done centrally on an automatic basis. If it needs to be done manually are reminders issued by email.
Userlevel 4
Badge +13
Thank you for the clarification
Userlevel 7
Badge +36
So we redefined how the badges work. On the previous platform, there were hundreds of badges and a vast majority of them were outdated, never earned, or something that wasn't really an achievement (i.e. getting a badge for whichever country you were registered under). We changed the badges to be based on the number of posts in certain category, number of best answers, and a couple other metrics that show what each individual has done to contribute to the Community. All posts, answers, and otherwise carried over from the before, so you will have earned badges based on those statistics, in addition to what you have done here since the migration.
Userlevel 4
Badge +13
Thanks Nic, I thought that would be the case, however it is a shame to have lost all that history.
Userlevel 7
Badge +25
@jllp128, I can't answer that question with certainty. However, I'm going to guess that we are now all newborns and have to start over. Maybe @LLiddell or @freydrew can give a more concrete answer.

Sorry, for the lack of info, I'm just basing it off of what I've seen since the new community launched. I also brought up that the new community didn't attach us to our old threads or threads we subscribed to. Also, links in old threads not always working, especially if they pointed to a specific post in a thread.

In Webroot's defense, when you switch between two systems like that, sometimes you can move the data over seamlessly. However, if the new system isn't made to support certain elements it becomes hard to impossible. They also have to rely on a third-party to maintain and make changes. Anyone in IT knows, that never happens as fast as we'd like. At least we have a community!
Userlevel 4
Badge +13
Right, I made a ticket with support so we can figure out what's going on there.
Totally unrelated but can you advise "This is a fairly mundane but non technical question. What has happened to all of the earned badges from the former community website and how do I view what I have earned, that is both old and new?" or are we all starting out anew?
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Good one. Nice to see you again.
Userlevel 7
Badge +25
I'd like to point out that the new community can't count. My total replies were 198 this morning when I signed in. After leaving 4 replies, my count was only 201. Now, I'm no math expert, but last I checked 198+4=202. This makes me wonder, what else is this software missing?

FYI, I did wait 15 minutes before posting this because reply 201 seemed to take a few minutes to register. However, it registered after less than 5 minutes.
before Save = upper case G. G changes to g with Save = issue with [ ] = need to add spaces [ G ] to preserve case.


after Save = lower case g

Unfortunately @bjm_, reading mode tends to not maximize to the screen width. This could be the browsers built in reader mode or an extension added to a browser.
My read is easier with centered content...although, I'd prefer Webroot Community platform maximize page width.
Thanks
Userlevel 7
Badge +25
Unfortunately @bjm_, reading mode tends to not maximize to the screen width. This could be the browsers built in reader mode or an extension added to a browser. I've seen this with the built-in versions of Firefox, Chrome, and Safari. I've also seen it with add-ons like Pocket, Evernote, and OneNote. Some of these have ways to reform to the max width, but it tends to screw up the HTML/CSS code. This is why they tend to display at the width they are on the original page. This is just my personal experience, you or others may have had better luck.
Need to use browser extension to center page content. My read is easier with centered content...although, I'd prefer maximizing page width.



Too bad portrait view cannot be changed to landscape view with Related Topics under Topic to maximize page width. My screen is wider than taller.

Userlevel 7
Badge +25
I'm taking some guesses because I can't see the old community, but I think this is how the old link breaks down:

  • https://community.webroot.com/ - The main domain.
  • t5/ - I believe this was an id for the specific forum in the community.
  • Webroot-SecureAnywhere-Antivirus/ - This is the name of the specific forum in the community.
  • Should-Default-User-Settings-Include-Warn-not-Enable-Max/ - Name user gave thread when it was created.
  • m-p/ - I'm not sure what this is referencing.
  • 269643/ - Id given to thread by forum when thread was created.
  • highlight/ - I'm not sure what this is referencing, but I believe it told the community to highlight a specific post in the thread.
  • true#M27761 - I believe this also is what told the community to highlight a specific post. In this case, it was either post M27761 or 27761.
Full link used above: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Should-Default-User-Settings-include-Warn-not-Enable-Max/m-p/269643/highlight/true#M27761

I reviewed this post in the new community and there isn't a post with the number in my last point. I'm guessing the new community renumbered the reply posts. If I'm correct, you're going to find it very difficult to reestablish these links.

If you can't reestablish these links, you might try an auto redirect that removes the /highlight/true#M123456. You'll have to accommodate for at 4 and 5 digits after the M, maybe more and less. In the examples given above, I can see at least those two variations. I will admit that this is a bad solution because these links pointed users to specific answers to their problems. By redirecting to the main thread, you lose that information making it harder for your users to find what they need. I would only use this as a last resort.

Good Luck!
Edit: Aha! editing link works.... https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Should-Default-User-Settings-include-Warn-not-Enable-Max/m-p/269643/highlight/true#M27761

https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Should-Default-User-Settings-include-Warn-not-Enable-Max/m-p/269643
Userlevel 7
Badge +36
Right, I made a ticket with support so we can figure out what's going on there.

Um, is there a way to fix broken Community links (2 years ago) for example:
https://community.webroot.com/webroot-secureanywhere-antivirus-12/question-about-heuristics-275763#post275766
Seems to be working ok for myself, maybe I'm missing something.

https://community.webroot.com/webroot-secureanywhere-antivirus-12/question-about-heuristics-275763#post275766


above links land on https://community.webroot.com/#M27761 for me.
Userlevel 7
Badge +36
Oh you're right, ok, I'll submit a ticket into support with inSided. Those should successfully redirect.
Userlevel 7
Badge +25
All three of the links that @ProTruckDriver posted follow the same rules that I posted in my last post.
Userlevel 7
All 3 links in Sherry's post (2 years ago) bring me back to the Community "Home Page"

https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Should-Default-User-Settings-include-Warn-not-Enable-Max/m-p/269643/highlight/true#M27761

https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/question-concerning-heuristic-settings
/m-p/185984/highlight/true#M13093

https://community.webroot.com/t5/Webroot-SecureAnywhere-Internet/What-do-the-heuristics-options-in-my-Advanced-Settings-actually/m-p/250180/highlight/true#M8951
Userlevel 7
Badge +25
Um, is there a way to fix broken Community links (2 years ago) for example:
https://community.webroot.com/webroot-secureanywhere-antivirus-12/question-about-heuristics-275763#post275766


I haven't had an issue with older links. They appear to be redirecting to the new version of the page. However, there does seem to be a disconnect with querystrings after the main id of the post. @LLiddell, I believe @bjm_ is referring to the links in the post. For example, the first link in the post is:

https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Should-Default-User-Settings-include-Warn-not-Enable-Max/m-p/269643/highlight/true#M27761

It doesn't properly work, it redirects to the main page of the community. However, if you remove the extra part of the URL after the id, it works. For example:

https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Should-Default-User-Settings-include-Warn-not-Enable-Max/m-p/269643
Userlevel 7
Badge +36
Um, is there a way to fix broken Community links (2 years ago) for example:
https://community.webroot.com/webroot-secureanywhere-antivirus-12/question-about-heuristics-275763#post275766

Seems to be working ok for myself, maybe I'm missing something.

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