News & Announcements
Official Webroot Community Updates
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W32.Trojan.Gen. False Positive Fix - April 24
[i][b]Update April 28, 11:45 a.m. MDT: [/b][/i] [u][b][url=https://community.webroot.com/t5/Announcements/Webroot-False-Positive-Update-April-25/td-p/290577]Please click here to see the most recent update.[/url][/b][/u] UPDATE 4/28/17 11:45 a.m. MNT: We have 0 calls in queue on our phone line, and are working through about 80 tickets related to the False Positive repair utility. A good portion of those are simply awaiting customer verification. Please note, the utility was built to address only this specific false positive issue. It will be deactivated in the future. If applications are operating normally on your systems, you do not need to implement the utility. If you haven’t yet submitted a support ticket and you need the repair utility, [b][url=https://mysupport.webrootanywhere.com/supportwelcome.aspx?SOURCE=ENTERPRISE]please do so here[/url][/b]. Include your phone number as well with the support ticket. Thank
New Beta group!
[img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/6a6be5a4-563b-49c2-9466-5b12982d878b.png[/img] Hello Webroot Community! Webroot is always looking to improve, test, and refine our products. As such, we need your help testing our products and programs to make sure they're ready to go. We here at Webroot have the beta group open to bring on more individuals to our beta team and hear your feedback. [h3][b]If you wish to join the beta group, f[/b]ill out the survey [url=https://wbrt.io/BetaEULA]here[/url] and we'll get you added in.[b] We look forward to seeing you there![/b][/h3]
New VIP Rewards!
[b]Note:[/b] This is a slightly outdated thread about the VIP program. For the most current information, please see official VIP Program page [u][b][url=https://community.webroot.com/t5/Introduce-yourself-to-the/The-Webroot-VIP-Program/ta-p/299024]here[/url][/b][/u]. Thanks! Thanks to feedback on the VIP Program from our Community members, we have made a few changes and added some exciting new rewards! If you are unfamiliar with the Webroot VIP Program, please see the original post [url=https://community.webroot.com/t5/Community-Announcements/Announcing-the-Webroot-VIP-Program/m-p/20652#M119]here[/url]. For those of you who are at Frequent Voice and above, look for a PM from me about your new rewards. I am excited to see what you all think of the changes! [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/3462i9EEAFC0E3D890D55.jpg[/img] VIP.gifts: [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/3330iE69E421C6BDD0DA5.jpg
[Winners Announced] Threat Report Community ContestContest
EVERYONE WHO WANTS TO WIN SOME FREE STUFF - GET IN HERE To Kick off The 2022 Threat Report properly and to show our thanks to this community, we’re going to make this Threat Report drop extra special with a contest full of prizes in the entire month of April!The next 4 weeks we’re giving away lots of PRIZES for just being an active member of the community and dominating the leaderboard. WEEKLY WINNERS ANNOUNCED How do I win? You can win in a number of ways, but the most common is going to be points system on our leaderboardThe easiest way to top the leaderboard is being an active member on the community - make relevant posts, start discussions, answer questions that are posted by other members, and receiving likes[update] - We removed the ability to receive points for giving a like due to gaming of the system - only receiving likes will earn points now Being a helpful member of our community will provide you with a chance to win our biggest prizes!Please use this Leaderboard and disreg
Looking for Webroot Beta testers
We're revamping and expanding our beta tester program, and as such we're looking for more people to join. If you're interested in helping us test out new builds for bugs and issues, please PM me or request access to the group [url=https://community.webroot.com/t5/Beta/gp-p/Beta]here[/url]. Thanks in advance!
Contest: Your Picture's Worth 32 Gigs!
[img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/19161iD8382B3882BF1D59.jpg[/img] Show off the devices that Webroot is protecting for a chance to win an Aegis Secure Key - USB 2.0 Flash Drive. [b]What:[/b] Post a photo in this discussion thread, taken of the desktop, laptop, tablet or phone that you have Webroot installed on (that's an actual photo of the device, not just a screenshot of the homepage) and post it here. [b]When:[/b] between 3/18/15 and 3/31/15 [b]How:[/b] The winner will be chosen by a random drawing All you have to do is post your photo in this thread to be entered. The winner will receive a [url=http://www.apricorn.com/products/hardware-encrypted-drives/aegis-secure-key.html]32GB PIN protected USB drive[/url]. Now get posting! See attachment for full terms and conditions.
Carbonite to Acquire WebrootNews
I have exciting news to share with our Community. Webroot has entered into an [url=https://carbonitewebroot.transactionannouncement.com/][u]agreement[/u][/url] to be acquired by Carbonite, a leader in cloud-based data protection for businesses. We expect the deal to close within the first calendar quarter of 2019. I believe this is great news for you as a Webroot customer and advocate. When surveyed, SMBs and MSPs consistently name endpoint security and backup/data recovery services among their top priorities. We see great potential in bringing a coordinated solution set to market that becomes your go-to security platform. Whether you buy from Webroot or a trusted channel partner. Likewise for consumers, the combined Webroot and Carbonite will better protect you, your family and your most sensitive data. Carbonite shares a similar vision, solution philosophy, commitment to the customer and company culture. Both companies focus on easy-to-use and deploy, cloud-based solutions that a
New Community UX Enhancements
We've been working hard over the last few weeks on trying to enhance the overall design and UX of the homepage on the community. Today, I'm happy to announce that we launched these improvements! The biggest thing you'll notice is the new tiled nav in the center column. We've made it easier to find what you need at a high level without having to scroll and scroll down to the bottom of the page. We will also be moving some of the components from the side rail into the main nav. Other improvements include: [list] [*]Shrinking the size of the header image [*]Replacing default folder icons with cusom icons [*]Header mobile styles updated/fixed issues for mobile icons and overall treatment (both consumer and business) [*]Header link style updated to make link more readable (both consumer and business) [*]Sidebar general style update to the headings/titles [*]Update to tile styling to make cleaner and sharper display overall, and more interactive[/li
"Webroot Message" View your personalized Security Report
I just got this message down by the Clock a few minutes ago Cool! Maybe [user=212][/user] can give us some info on this? ;) Daniel [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/7679i0138A6C5CFE5517F.png[/img] [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/7677i1B8A5FA130521DF1.png[/img]
Congratulations Sherry you made Gold VIP
Congrats Sherry very well deserved my dear friend! And the first Woman of our team so Welcome to the Golden Club! Daniel :D [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/65i872E14D7BD9B598F.gif[/img] [img]http://previews.123rf.com/images/vadimmmus/vadimmmus1203/vadimmmus120300007/12850991-Cartoon-leprechaun-with-gold-coin-pot-showing-thumbs-up--Stock-Vector.jpg[/img] [img]http://bestanimations.com/Music/MirrorBalls/gold-disco-ball.gif[/img] [img]http://img1.123friendster.com/en/friendshipquotes/195.gif[/img]
‘Tis the Season – 12 Days of Gifts!12 Days of Gifts
Everyone loves gifts for the holidays. And Webroot and Carbonite customers are no different! We’re giving away a new gift every day during our special 12 Days of Gifts holiday promotion. All you have to do is follow, reply, share, retweet, like or sign up for a new account and you’ll be automatically entered.Here’s what we’re giving away: 12 Days Of Gifts:Day 1: Set of 4 figurines and group buttonDay 2: Notebook and penDay 3: Tote bag and padfolioDay 4: Lunch bagDay 5: Glass cleaner and webcam coverDay 6: SocksDay 7: Power bank and PopSocketDay 8: Tech pouchDay 9: Sticky notes and fidget spinner penDay 10: Hand sanitizerDay 11: Special edition gold MalwareWolf + buttonDay 12: Set of 4 figurines and group button To be eligible to enter all you have to do is:Sign up for a Webroot Community account. Leave a relevant comment about the subject matter to the “12 Days of Gifts” article (comment below) on the Community; or Leave a relevant comment about the subject matter to the Modular Malwa
Congratulations to our first Gold VIP TripleHelix
We knew it was getting close but we didn't know today would be the day. Congratulations TripleHelix - you are a legend on the Webroot community! Woohoo!!! Edit: I mentioned that we had a few surprises lined up to recognize the occasion and here they are: 1. Your Gold VIP jacket is on the way to you 2. We're naming a conference room on the 6th floor after you - it will be the TripleHelix conference room. The building should be done around October, and I'll post photos when we have it ready 3. We got together and made a video to express our appreciation for all that you've done for Webroot and the community: [video]https://www.youtube.com/watch?v=jTfLPsAO1Ic[/video]
Wait a Minute, the Community Looks Different!
Hello Everyone! You may notice that the Webroot Community looks different today, as we have rolled out the first of several improvements. The most immediate changes you’ll see are updates to the overall look and feel of the community. This cleaner and more modern design update ties into the overall aesthetic that you’ve come to know on our main site, Webroot.com. I think where you’ll notice the biggest change is on the homepage: [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/30702iB7E4B2E7D65FA43C.png[/img] [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/30703iBA45A56AFC1C5E3C.png[/img] Here are some of the other changes we’ve made: [list] [*]Moved to a responsive design – the page will adjust when viewed on smaller screens [*]Updated header with clearer links instead of icons [*]Updated font and colors to match the webroot.com site [*]Added a search bar at the top of the page[/list] We are constantly striving to make
Spooktober Community Contest 2022Contest
To Kick off Nastiest Malware 2022 proper and to show our appreciation to this community over the many years we’re going to make this Halloween extra special. The next 4 weeks we’re giving away lots of PRIZES for just being an active member of the community and dominating the leaderboard… We’re also giving away raffle prizes to random commenters in certain topics (hint: one of them is this post). WEEKLY WINNERS ANNOUNCED Who’s ready to win some prizes? How do I win? You can win in a number of ways, but the most common is going to be points system on our leaderboardThe easiest way to top the leaderboard is being an active member on the community - make relevant posts, start discussions, answer questions that are posted by other members, and receiving likesWe have temporarily removed the ability to receive points for giving a like due to gaming of the system - only receiving likes will earn points Being a helpful member of our community will provide you with a chance to win our bigges
Hey did you notice anything different with the home page recently?Giveaway!
OpenText has some new branding with the new acquisition of Microfocus! All of the security products for OpenText are now going to be branded as OpenText Cybersecurity Here are all the OpenText brands in this Cybersecurity divisionNotice that Webroot still keeps the green 🤗 What this means is that we have a whole bunch of OLD BRANDED SWAG that we need to give away to make room for the newly minted SWAG that we’ll be ordering. Dang that cowbell just wont quitWe have a lovely bundle of gifts to giveaway. Included in this SWAG BAG is:Socks Light up Chat Bubble Cowbell Pens BBQ Tool Apple-Scented Notebook Lowball YETI mug The first 30 people reply to this thread with “OpenText is Cybersecurity” I will DM you and get this shipped to you! (US, UK, CA only) I’m all about that apple-scented notebook
The Next Generation of Webroot SecureAnywhere is Here
At Webroot, we continually strive for excellence. We're very excited to unveil our latest improvements to SecureAnywhere: [list] [*]New interface that's even easier to use [*]Features and protection information at your fingertips [*]Set it and forget it – continuous protection without interruptions or slowdowns [*]Stronger identity protection with real-time anti-phishing to block fake websites that trick you into entering your personal information [*]A seamless update process – product improvements are continually added in the background, with no action required[/list]For a quick recap of what's changed, please take a look at this video, featuring [user=212][/user], our lead developer: [img]https://community.webroot.com/html/js/lib/tinymce/3.5.4/themes/advanced/img/trans.gif[/img] Additional screenshots and explanations are available on [url=http://www.webroot.com/us/en/support/ui-feature-updates]this page[/url]. So, what are your initial thoughts?&nb
WSA version 126.96.36.199 officially compatible with Windows 10
We've received word from Microsoft that WSA version 188.8.131.52 has received approval to be officially compatible with Windows 10. That means that there shouldn't be any more Program Compatibility Assistant warnings when upgrading or installing on Windows 10. We won't support WSA on Windows 10 until the release date, but for those of you on the Windows 10 beta, please let us know on the community if you run into any issues. The WSA 184.108.40.206 update is a rolling update - if you haven't received the update by the time you plan on upgrading to Windows 10, then you can force an update by right-clicking on the system tray Webroot icon and selecting "Check for updates".
Beta testers wanted - 2017
[img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/30259i69B1E204ABE8A73D.png[/img] Calling all cutting edge Webroot technophiles! We're looking to grow our current beta program. It doesn't matter if you're a PC or Mac enthusiast. [b]All are welcome to join![/b] If you're interested in helping us test out new builds for bugs and issues, please PM me or [user=43033][/user] or request access to the group [url=https://community.webroot.com/t5/PC-Beta/gp-p/PC_Beta]here[/url]. How does it work you ask? Great question! [b][u]New Tester:[/u][/b] [list] [*]We will send you a private message with a keycode and installation information [*]Testers provide product feedback via the [url=https://community.webroot.com/t5/Beta/Webroot-SecuryAnywhere-Mac-Beta-Update-9-0-4-23/gpm-p/293216]Community Beta Group[/url] [*]General feedback to let us know if Webroot is working as designed [*]Specific feedback to a
Join the Webroot Beta team!
[img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/30259i69B1E204ABE8A73D.png[/img] For years, the Webroot Beta testers have gotten their hands on the latest and greatest product updates before the general public. This group has been on the cutting-edge of Webroot technology and have helped shape the direction of our products. Now, we're looking for this group to grow and take it to the next level. Does this sound like you? [b]Who [/b][b]m[/b][b]akes a [/b][b]g[/b][b]reat Beta [/b][b]t[/b][b]ester?[/b] [list] [*]Someone who loves the absolute latest in tech [*]Someone who likes to find bugs and provide feedback [*]Someone who isn't afraid of a little mess [*][i]This is a beta after all so things won't always be perfectly buttoned up[/i] [*]System requirements match our current product [/list][b]What a[/b][b]re w[/b][b]e l[/b][b]ooking f[/b][b]or?[/b]&
New Badges for your Country
We've added a new badge type that will show what country you live in. This allows you to show off your country pride as well as help others know where you are from. This allows us to know what time zone you are in and what your primary language is and thus allows community members to better help you. To get the badge for your country, just go to your profile page and select your country from that drop-down list: [url=https://community.webroot.com/t5/user/myprofilepage/tab/personal-profile%3Apersonal-info]https://community.webroot.com/t5/user/myprofilepage/tab/personal-profile%3Apersonal-info[/url] To start with we've created badges for the following countries. If your country doesn't yet have a badge, just let me know and I'll get that one created. That way we can prioritize which country badges we create by demand, rather than just doing them in alphabetical order: [list] [*]United States [*]Australia [*]Canada [*]France [*]Germany [*]J
Hello from your new community manager
Hi Webroot Community! I'm excited to be joining you as the new community manager. As some of you may know I'm coming over from the Spiceworks community, where I've been for the past four years. I'm looking forward to getting to know everyone on this community - my favorite part of community management is all the great folks I meet, and seeing them helping random strangers on the Internet out of the goodness of their own hearts. Richard helped me do a little video so I could let you guys know a little bit more about me. If you have any questions, please post them below! [video]https://www.youtube.com/watch?v=sz_n9uZsKb4[/video]
I would like to come to a better understanding of how solutions work in this forum. In other forums I have been a member of there is only 1 solution post allowed per thread which makes sense to me. Here I have seen 2 and even 3 posts marked as the solution and this seems nuts to me. What is the limit? Is it possible to mark every response to the OP's problem as the solution? I don't believe that all these solutions are being marked by the OP, either. How would most people know that they have the ability to mark multiple posts as solutions? It is hard enough to get people to mark even 1 post as the solution. Not too long ago 1 of my threads was mysteriously marked solved by someone other than myself and even though I said nothing I did not not appreciate it at all. I could understand it if the thread had been dormant for a month, but this was an active thread. I unmarked the solution and marked it solved later when the thread had been solved to my satisfaction. This seems a natural cons
LIVE Q&A: Major Console Upgrades Coming SoonConsole
Hello everyone and welcome to our latest Q&A.Today, you’ll be able to talk with the product team and subject matter experts who have played an integral role in our upcoming round of releases for:Webroot Endpoint Protection Webroot DNS Protection Webroot Security Awareness TrainingThis is your chance to ask the team who has been hard at work building and improving all of the Webroot products you use on a daily basis. So, we want to hear from you! Just post your questions below and we’ll do our best to answer as many as we can. We’ve already seen some questions come in over the last week from other customers who aren’t able to make it this morning. I’ll be posting those throughout the next hour on their behalf.
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