Product Help & Discussions
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Can webroot cause -- or allow -- an unwanted ocx8 file to be created in syswow64?
Occasionally an ocx8 file is created in syswow64 folder. When that happens a database program I use loses some functionality. I have to rename the unwanted ocx8 file and re-register the correct ocx8 file with the program that uses it. Support at the program I use says webroot may be causing this issue -- it only happens occasionally. Can webroot create files or somehow cause files to be created that I don’t need that mess up my database program’s functionality? I’ve used webroot for several years and this problem started a couple of years ago--only happens occasionally, however. I’m not really conversant in the inner workings of my computer--just need the programs to run without too much hassle. Thanks for any input.
*Secure Erase feature not working and/or erasing large files too quickly?
Hi everyone, I am trialing the most recent version of Webroot I S Complete and had a question about the Secure Erase feature. I noticed when I put it on 3 or even 7 (max # of overwrite) Webroot seems almost waaay too quick to shred the file. I noticed this especially on say files around 1gb in size (even video) If talking specifically about the max overwrite of 7 passes, is this normal for it to be so quick?? I’ve had a few other file shredders that I sometimes use too, and if I chose either 3 to 7 wipes they take significantly longer (maybe minute or two) Anyway, just wondering if anyone else has noticed this and if I need to put a support ticket in? Btw, here is a link that someone else brought this up longer ago for more details: Thanks all of you for being great help and take care today! Jeff 🙂
Unable to update android phone
I have Webroot Secure Anywhere installed on my Android phone (Samsung A30S). When I access the app, it tells me the current version is being retired and I need upgrade to Webroot Mobile Security. Offers a Keycode and a link to the app store. However, when I click on the link, it says "This item is not available in your country". I am in Spain and I tried a VPN to the UK and the USA, but still get the same report. Please can you help me with this?
*Firewall not working in according to PCMag review
Hello there 🙂 I am trialing Webroot I S Complete again--I was a past user and really liked it a few years ago and coming round to possibly getting it again. I recently read Neil Rubinking’s in depth review of Webroot and he mentioned the firewall wasn’t working at that point in time, which seemed pretty concerning to me. Just wondered if users were ever notified/aware of this issue during that time? And also, if it has been fixed? Thank you for your past helpful hints on this forum and for reading my question. Sincerely,Jeff
WSA is almost always orange, even when nothing found.
I know I have discussed this before, but I am still seeing this behavior, I still think it is a bug, but it makes the tool annoying because IMO it is always crying wolf. A scan just completed and it was “green.” Another scan started almost immediately, and everything orange immediately to start (as seen below.) Even after a green scan just finished, the color of Webroot app was, and is still, and is almost always orange. This makes no sense to me. What actually is going on here and what is the app actually trying to indicate here going orange after a green scan? The results tab was also empty FYI.Then, after the scan shown below detected no threats, everything went back to green, until the next scan started, and then orange again. But it does not always do this, just most of the time.So why is it orange immediately after a green scan? That makes no sense, and causes me to “run and check it” when I really do not have to. But how would I know if it is a false orange or a real threat?
My Webroot has been unobtrusive until recently. Now, every morning, I get a pop-up telling me I need a Carbonite account. My attempts to comply have been frustrated (and frustrating). When I try to log in, it doesn’t like my credentials. It says it will send me a code but never does.Why is this happening and what can I do to get rid of it?
On Every Boot UAC Wants Approval for Webroot, 2020/May
"Do you want to allow the following program to make changes on your computer? I am getting the UAC prompt each time I start/boot up my desktop PC. This occurs after the 5/13/2020 Windows 10 automatic update, which was KB4556799. Before that Win 10 update, there was no UAC prompt upon PC start up. Something has changed. Please advise how to make it authorized at PC boot up, and are other people encountering this issue since that Win 10 patch? Webroot SecureAnywhere anti-virus V22.214.171.124 on a Windows 10 v1903 Home Premium desktop PC.
new Webroot App screwed up everything
Jusrt tried installing the new Web app you wanted me too. Now I can’t uninstall the secure anywhere app; I can NO LONGER login with my password & am I supposed to do this on all my devices as so far my phone & chromebook are screwed up!!? Please advise & solve or refund my $$. A company is only as good as their support - so far it has been a nightmare. An hour looking for answers that should have been a breeze. Joseph Quarto~ Removed Private Information, Phone Number ~ PTD
FAQs and Troubleshooting Guide Universal Reporter 1.3F.A.Q.
We have just put together a guide collecting and answering the most commonly asked questions for Universal Reporter 1.3: Webroot™ Universal Reporter Troubleshooting FAQs Help Categories:Setup & Installation Issues Report Templates & Scheduling When Reports Do Not Run File Location Information Outputs 1.Setup & Installation Issues Q. When I download the installation MSI package from the Webroot website and run it, it says that the same version is already installed and offers to uninstall or repair the installation. How do I get the latest version of the product?A. Browsers often cache downloaded files and images. This prevents getting the latest package.To ensure the latest package is used, it is recommended to clear the browser cache prior to downloading the latest version. This can be done by visiting the browser settings. Q. Is there important information I need to know regarding the installation of the product?A. The product is
Webroot services persist after uninstall
After uninstalling WSA, the core and sky services persist, causing problems with other software. Because they are placed as system files, they resist normal and reasonable means to remove them. They also resist removal by people with some technical skill. And other AV programs. And Webroot’s own cleanup executables. I would think that software that cannot be uninstalled by the computer owner with reasonable effort would qualify as malicious. Of course, sending in a support ticket has gotten zero response. I approach an hour waiting for someone to pick up the phone.
How do I remove expired keys from the Console at https://my.webrootanywhere.com
As per topic I have lots of expired keys - how to delete them?Also I am sure I could just manually add keys here? Can’t seem to do that either….As per topic - how to do this? I can switch between consoles but not delete unused / expired?
Distribution to users without company email
Hi,I have many part-time employees that do not have a company AD account and email address as their job functions do not require it. What is the best way to get them into a Campaign since public emails are not supported? I’m not going to create 100+ email accounts (and train those employees on how to use/access company email) simply for training modules.Thanks in advance for any ideas.
False positive of domain workdrive.zohopublic.eu
We, Zoho WorkDrive are a Cloud based Content Collaboration Software provided by Zoho Corporation; check this link - https://www.zoho.com/workdrive/ for more details. Our product has a feature which allows files/folders uploaded to WorkDrive and can be shared to everyone on the internet by generating an external link for the file. These links are hosted in a domain https://workdrive.zohopublic.eu owned by ZohoCorporation. and is used for file preview.The domain "workdrive.zohopublic.eu" is now listed in Webroot as malicious - https://www.virustotal.com/gui/url/578f2c41f827d53ecec3fae43352ac8bce0faf12d89f36e79a683f42b5064de1 . Some of our customers complained about accessing public WorkDrive files. We noticed the blacklist, since the domain is used by a large number of customers a blanket ban is hurting our customers. Here are the steps we perform to ensure that malware content does not get hosted from Zoho WorkDrive 1. We have an Anti Virus scan in place which validates the files
Account activation not working
I keep getting the screen saying “account activation needed” I signin and that works, it asks for my security code and then it logs me out and logs me back in. I am stuck in a loop and cannot scan my computer for virused. Please help. I sent a ticket to customer support and got a generic reply with no real answers. Does anyone know what to do?
Hi, So I got a BSOD with this error. I assume this is a driver issue with webroot. Any ideas? Here’s the crash list from BlueScreenViewer Crash List Created by using BlueScreenView Dump File Crash Time Bug Check String Bug Check Code Parameter 1 Parameter 2 Parameter 3 Parameter 4 Caused By Driver Caused By Address File Description Product Name Company File Version Processor Crash Address Stack Address 1 Stack Address 2 Stack Address 3 Computer Name Full Path Processors Count Major Version Minor Version Dump File Size Dump File Time 041420-11656-01.dmp 4/14/2020 3:07:45 PM DRIVER_VERIFIER_DETECTED_VIOLATION 0x000000c4 00000000`00002000 fffff80f`aa7a1149 00000000`00000000 00000000`65617277 WRCore.x64.sys WRCore.x64.sys+1149 x64 ntoskrnl.exe+1c2360 C:\WINDOWS\Minidump\041420-11656-01.dmp 8 15 18362 801,028 4/14/2020 3:14:07 PM
Webroot Secureanywhere for android in Europe
Hello! I have just bought a two year renewal for my Webroot Secureanwhere but the android app is not avaliable on Google Play in Sweden anymore!? Have also tried to get in in Hungary, Slovakia, Czechia and Germany but the app it´s simply not avalible there either?? Have tried to get help from the support but they simply can´t or don´t know why if and when the app will be avaliable again in Europe as before!?Can anyone please help me with a list of contries in Europe where I can download the app since I´m lost without the app!Best regards,Lars M.
Why is Webroot punishing casual crypto mining?
Support refuses to deal with the issue.Webroot ignores the whitelist for NiceHash QuickMiner and it constantly kills the process and prevents installation even though it’s thoroughly whitelisted.What’s the point of a whitelist that gets ignored because they want to punish casual crypto mining?
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