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I'm trying to change settings in the Desktop access control menu. I know the password for my webroot account on the web, but I can't make changes within the Desktop application itself using that same password. I would like to be able to reset the Desktop App password. I have tried using the app Advanced settings (Access Control) to Reset to Default but it stops me right there by asking for my password, which I don’t have.Can someone help me with this please?
2 days ago BF2042 updated and in the process updated East Anti Cheat (EAC) which is what SecureEverywhere is blocking. Everyone that is using this AV can no longer launch the game. The EXACT thing happened when they updated Back4Blood and updated EAC in the process. Webroot pushed a patch that fixed it. I have sent a support ticket to Webroot but have heard nothing. Oh, BYW, when you completely uninstall SecureAnywhere, the game runs fine.
So we recently partnered with Atera who provides webroot 1click installs on PCs, but Webroot installs on Mac machines is VERY problematic. We have different versions throughout the organization and NONE of them are working properly. I have a handful of 11.6 Mac OS, some 12.1 and am using the latest version provided by Webroot (188.8.131.52/WSAMAC.dmg) yet they all fail at the same place. The user doesn’t get to provide full disk access during the initial install. We circle back and grant the full disk access but the Mac endpoints are not showing up in my webroot console. All of my PCs are in there without any problems. I have tried that version on 11.6 Mac OS and 12.1 today. They both *seem* to install, but none of them actually check-in properly. These are in different locations so I know it isn’t a FW blocking a port or something to that effect. I really need some help as we are on a deadline and have to choose between Webroot and BitDefender by Friday. Some help would be greatly
I’ve used SecureAnywhere for many years on my Win7 SP1 PC, shields & firewall are all turned on. Works fine, except for 1 thing: Sound in Firefox and Chrome doesn’t work. If I shut down protection, the sound works immediately, in YouTube for example. Why?Sound in apps works fine - eg in Spotify’s app on my PC, the sound is fine, but if I go to Spotify in a browser instead, I get no sound unless I shut down SecureAnywhere.
I purchased a 2 yr 3 PC Webroot subscription from a Software Vender Through a large national retailer web store. SO I get an email with instructions to click on a site to down load the webroot software but when I do the Webroot I already have installed on my computer warns me not to go to that site so I do not. The Email I got from the Vender I bought Webroot Secure anywhere from the had me click here to get another email with the Key codes so then I copied and pasted a key code from that email into my Webroot Account Keycode place and so far the account expiration date has not changed can you please tell how to get my new key6 code to be accepted by Webroot Thanks
Does the page that the transfer is finished give a key code? I bought the renewal by going on the webroot page from the “renew now” on the status, but the subscription still says expired. Help? Is it not an instant renewal or what?
Longtime user of Webroot on Win10 (all required updates installed)., no other antivirus software installed. On Nov. 26, a web site popup warned “Computer Infected by Virus”. Shutdown, rebooted, and ran Webroot Secure Anywhere CE 21.4., version 184.108.40.206. No infections found. Rebooted in Safe Mode. A momentary arrow showed, then stopped, and Webroot would not load & run; no error popups, or similar. Shutdown again, and repeated, with same result. I don’t see many viruses, but when I do, the above is my default procedures. My last infection was Jul. 27, 2019, and Webroot executed in Safe Mode then, as it did prior to that infection (probably less that 2-3 earlier times total).What do I need to do to cause Webroot to execute in Safe Mode, Win10, and what caused it to stop?
Hi All,Good Day. I am looking for a solution on Webroot EndPoint Protection CE 21.4 Client which allows me to temporary allow a client machine to open settings> Advance settings and change the schedule time. Once user sets the schedule time as per their requirements, I can again revoke access for client machine. Currently when user tries to Open webroot from notification are, they get the message “You don’t have permissions, contact your system administrator” Somewhat like that. Thankyou!
For about 2 months now, websites are being blocked. I have a MAC computer and WebRoot …. and I have added website names to the approved list in advanced settings….and more and more websites are being designated as “Connection Not Private”...this site may be posing as …..to steal your info…..yada yada…. Then I have to click on “visit website”...then I have to enter my password….then I have to do those 2 steps over again….and then sometimes it will appear, and sometimes it won’t. Right now I can’t access Walmart.com….. it starts to show up, then disappears…. I have connected remotely with Geek Squad and they had remote control of my computer for about 4 hours and couldn’t fix the issue. It’s so frustrating. I can’t watch any videos on Rumble….You Tube and BitChute are still working. I have deleted history, cache and cookies a couple of times and restarted everything….which is a pain because then I am signed out of the sites I can access. What needs to be done? My computer is becoming l
I am setting up some email templates for security awareness training and would like to add our company logo. How can I upload an image from my PC to use in these emails? I do not want to link to our website. We are not allowed to use imgur or other image hosting sites. Is a hosted image the only way to include one in the email?
The block page category function does not work for uncategorized sites. The user and tech had no idea why the page is being blocked. On that if a URL does not resolve there should be a Category as well. People will typo URLs and think the page is blocked when it is just them going to the wrong place.
Just bought upgrade from Amazon, put in new code(on my android phone), appeared to work , but register screen says "free version, no expiration" and a banner on the bottom of the home screen says " upgrade to premiere version". Since i paid for a 2 year subscription, would like to not be using a " free" version Thanks in advanceRon
I have a 5-seat SecureAnyware Complete license. I loaded SecureAnywhere Complete on a new, replacement computer. When I tried to login to my Webroot account, I provided my email address and password. Then it asked me for an AUTHENTICATION CODE, NOT letters from my security code , an AUTHENTICATION CODE. Where and how do I get an AUTHENTICATION CODE? This is a screenshot of the page asking for the AUTHENTICATION CODE.
I just can’t say enough bad about Webroot. I blew it away two years ago because of all the problems and lack of support. So here I am two years later and am still being haunted. I uninstalled it from all my endpoints but it did not remove itself from SecurityCenter. It is still in the WMI. That really doesn’t surprise me. It is obvious that Webroot has no business getting in to the virus arena but anyway….. is there an automated way to remove the Webroot entries in the WMI?
Revisiting this topic as fixes in previous posts are not working.Just updated my two computers to lastest available version. Computer one doesn’t support windows 11 so got latest windows 10 home version. Computer two got upgrade to windows 11. But after connection issues, reverted to windows 10, but still has connection issues.Ipad connects and browsers work so the modem appears to be ok.The updates/upgrade put Windows Defender back in working mode. (I think I had it disabled previously and just ran Webroot, but I’m not positive.) So had two firewalls and antivirus working.Chrome, Firefox and Edge all have the same issue.Made sure Defender allowed Chrome (couldn’t find firefox in the list). Webroot was in protect mode for Chrome and Firefox.) I think this mode allows traffic but monitors it closely. I didn’t test changing these to allow. But I did turn off Webroot and it still didn’t work so don’t think the protect/allow mode is relevant…….Played with turning off webroot and t
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