Product Help & Discussions
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file or folder called "C:program"
When I booted up my computer today, I got a pop up that said there was a file or folder on my computer called "C:program" and that it could cause programs not to run correctly and that renaming it to "C:program1" would fix the issue. I didn't know what the file or folder was or where it came from so I didn't know what to do so I said ignore. (Right before I clicked IGNORE, I noticed that Webroot wasn't in my task bar. I thought great, because my backup was running and I couldn't really restart just then.) When I clicked on ignore, another pop up came up and it asked if I wanted to allow Webroot to make changes to this computer. I said yes, and then the icon showed up in the task bar. I then looked for the file or folder. I was searching for "C:Programs" but it was really a file "Programs" in the C: root. I then right clicked on it and said to scan with webroot and it said it was clean. But then the popup came up again asking me if I wanted to allow Webroot to make changes to this compu
Catalina version 10.15.6 for Mac - is this release compatible with WR 126.96.36.199?
Apple just released macOS 10.15.6. Has anyone installed this update on their Macs/MacBook Pro? Has anyone come across any incompatibility issues or problems running WebRoot SecureAnywhere version 188.8.131.52 under 10.15.6?
HELP, SecureAnywhere is blocking Battlefield 2042 from running,
2 days ago BF2042 updated and in the process updated East Anti Cheat (EAC) which is what SecureEverywhere is blocking. Everyone that is using this AV can no longer launch the game. The EXACT thing happened when they updated Back4Blood and updated EAC in the process. Webroot pushed a patch that fixed it. I have sent a support ticket to Webroot but have heard nothing. Oh, BYW, when you completely uninstall SecureAnywhere, the game runs fine.
Renew from Geeksquad or purchase from Webroot direct?
[b]Long story but bear w/me..bought laptop fm BestBuy w/Norton included. Notified by BestBuy Norton no longer supported and sent me to Webroot where Anti-virus was downloaded and good till 9/4/2014. Geek squad will renew for $53+ but same protection is avail. fm Webroot for $40. No brainer... My question is this: As I already have the software anti-virus already downloaded, on 9/14/2014 do I tell Webroot I want to "renew" or do I have to uninstall and re-install the anti-virus?[/b]
How to uninstall when machine is not communicating with console
I have a few Windows 2012 servers running Webroot SecureAnywhere 8.0.8.x. They've stopped communicating with the console, so I can't send them any commands to scan, refresh, uninstall, or anything from there. When I try to uninstall from the server's Programs and Features, I get this message: SecureAnywhere is currently managed by the Web Console and all changes need to be applied centrally. Please refer to the SecureAnywhere documentation for further information. My question is, how do I uninstall the product on a machine that is managed centrally but not communicating?
WSDaemon would like to take control of this computer using accessibility features
Hi, I am a new Webroot user and installed it on my iMac running OSX 10.10.5. It seems to have been running fine for about 5 weeks but I just received a pop up from OSX saying this: [b][i]WSDaemon would like to take control of this computer using accessibility features[/i][/b] When I open my security preferences it shows that WSDaemon is listed in the privacy section. What is this and am I really supposed to allow it? Thanks
Webroot Filtering Extension suddenly showing up in Google Chrome after restart.
I recently restarted (Feb. 9th 2018) Google Chrome to let it update; however, I suddenly got the Webroot Filtering Extension when I do not own it. It says that my company put it there, but I am a student on my home computer that I built myself. Extremely confused as to why Webroot Filtering is there now. Wondering how to get rid of it.
I keep finding WRSVC service using 99% to 100% of server CPU. Cannot resolve cause. Please help?
When Webroot performs the scheduled scan of a Windows Server 2012 R2 VM it appears to get stuck and uses all the CPU. Server is the domain controller and is running a couple of SQL based applications and hosting shared data for a small business. I have tried reinstalling the programme, renaming the WRData directory etc. Most times when I reinstall or restart Webroot and do the initial scan it completes in around 10 minutes. About every two days I get a call from the customer advising they cannot work. Restarting the server appears to clear the issue. I have looked at other threads relating to similar issues but have not yet found a permanent solution. Any thoughts on what I can try next to get this issue fixed please?
W32.Trojan.Gen false positives
All of the sudden, webroot reported W32.Trojan.Gen on my database server and shut off access. I ran another scanner and it reported all was well. I uploaded logs to Webroot. There appears to be no one I can speak to and I have no idea if Webroot knows what is going on with my Production server. I'm strongly thinking of manually overriding. Any ideas?
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