Product Help & Discussions
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What is going on with Webroot?
Every day it asks me to sign up for an account. I already have an account, but I can’t access it because the “forgot password” link does not work.. Also every day Windows asks me how I want to open this file, but it does not tell me what file, so I told it to use a text editor. It opened a file named program, which appeared to be an exe file. Windows complains about a file named program, which it says may keep some applications from working correctly. Clearly Webroot is AFU. Should I cancel my subscription and try a different product? I emailed support but got no response.
Clients Override update
Hello!,I'm here for a question about overrides.When do clients synchronize their changes? or better if I "right click, update the configuration" the policy is applied immediately, but how long does it take to apply "independently"?i’ve made some reaseach but i was not able to find nothing about that...thank you!Paolo
Linux version of Webroot SecureAnywhere
As far as I can tell there have been 6 requests for a Linux version of Webroot SecureAnywhere posted in Ideas Exchange but there is no hint of anything being developed along these lines. Are we to take it that this is just not on the radar? There seems at the moment to be only one other product which offers realtime protection for (in my case) Ubuntu - ESET - and that requires some fiddling and contortions to get it working with the latest systemd which appeared in Ubuntu 15.04. I would rather be using the same AV product across all our household machines - Windows and Linux. Is any Linux development likely to happen - or does it look completely non-viable from a commercial perspective?
How to solve Handle-leak explorer.exe and other
Hi all,The system analyse from Webroot Secure Anywhere reports f.e. a handle-leak(explorer.exe) with a system analyse from tools.Sometimes it occurs only while running a program. Running Microsoft Edge and Facebook together and closing these a scan also results in this message. After restarting the computer this is solved. How to improve my system? In my opinion these messages must be taking serious. Kind regards, Jan Florijn
scans disabled and last scan date changing
Hi! I'm having an issue with Webroot where it seems to be turning itself off and on automatically.And all scans seem to be frozen or disabled, where it'll just say "0 files scanned" and processes "not scanned". The time elapses fine and continues changing as expected (1 second, 49 seconds, etc.) but nothing else changes during scanning.Last scan time and duration, on the other hand, keeps changing. It alternates between "last scan 1 day, 22 hours ago" with 4m 34s and "last scan 2 hours ago" with 2m34s duration.It only changes when I try to start a new scan or every few minutes, but keeps alternating between those two specific timestamps. (There is a third variation that now says it was last scanned <5 minutes ago, but still has the 2m34s length and still reverts to the other two)The number of total scans also keeps changing, from 1 to 3. No longer shows the 200+ scans.Next scan part of the menu alters between "Not scheduled" to "20 hours". I've also seen the phishing shield turn its
Login complete failure?
This is insane. I got an email with automatic payment for renewal processed, keycode, and instructions.I tried logging in via the email My Account link. I also tried the My Account link in Webroot itself. They don’t work. Tells me incorrect password. Nonsense. I tried “forgot password.” It says look in your email. Nothing is sent, not even to spam folder. I’m absolutely sure of my credentials. They’re saved offline. I can’t reach anyone through the now ubiquitous, stupid, irrelevant thousand options computerized front end answering service. This is my second attempt to post in the community. The posts don’t get processed. I am on Chrome and I turned off all my browser extensions. As you must know, when a post doesn’t process and you try again for whatever reason the page gets wiped out.
Login to Webroot account on Nov 14, 2021, requires an AUTHENTICATION CODE
I have a 5-seat SecureAnyware Complete license. I loaded SecureAnywhere Complete on a new, replacement computer. When I tried to login to my Webroot account, I provided my email address and password. Then it asked me for an AUTHENTICATION CODE, NOT letters from my security code , an AUTHENTICATION CODE. Where and how do I get an AUTHENTICATION CODE? This is a screenshot of the page asking for the AUTHENTICATION CODE.
SAT Sample Curriculum
I recall a while back Webroot had some sample curriculum or a training path for the SAT videos, but can’t for the life of me find that page now. It basically had a suggested order to watch the videos so people got a good overview of cybersecurity. Does anyone know where to find that? Thanks!
Where I can find Webroot event format
Hi, there:I have been looking for the structure or format of webroot event log and havent find anything yet. I need to now if uses Syslog or CEF or LEEF or log4j or any other standard to write logs, and the fields that are logged to the files by events (Operational, system, Threat and so on).Thanks in advance
Issue playing Call of Duty Warzone (2022)
I was a huge fan of Warzone and played it non stop until Vanguard came out but the new version of warzone was having major issues but Vanguard itself was fine. The biggest issue was the input lag. Took me longer than I want to admit that it turn out to be Webroot becasue it was fine once I unloaded the software. I have to admit I just disable it temporary when playing. Anyone experianced the same before I work out what I need to exclude?
Really Long Scans on Mac
This started with Big Sur and continue in Monterrey, but more and more we see really long scan times on Macs. By really long, I mean several days. So long that I often see 3 or 4 scans running at the same time and slowing down the machine significantly.Is anyone else seeing this? Have a solution?
Not receiving authentication code for login
SAT Phish Test Random Delivery Schedule Not Working
We have a couple of thousand people registered across our client base for phishing tests and really like being able to distribute the phish emails over the course of a couple weeks. They just all deliver at once. I contacted support, but wasn’t able to get a clear answer as to why this happened aside from a potential lack of available resources to handle the campaign. I’ve been told this is resolved now, but haven’t tested beyond a small subset of people. I’m not saying support is wrong. We just get a lot of support calls when all of these go out at once, so I’m a little gun shy. Before I shoot out another campaign, I’m just curious if anyone else has seen this behavior. Thanks!Matt
Advice to Prevent Phish Tests from Overwhelming Help Desk
Every time we push a phish test our help desk is inundated with tickets from clients “helpfully” informing us that they discovered a phishing email in their inbox.We’ve tried distributing the phish test over the course of a month to keep volume down, but that just spreads out the tickets.We have a few ideas we’re kicking around, but wondering if others have good strategies already in place. Thanks!
New Course Announcement: Cyber Resilience While Working from Home
One of our core commitments when we began developing Webroot® Security Awareness Training was to remain relevant. We pledged to continuously develop content that reflected the latest threats faced by businesses and users as they arose. One of the most significant challenges we’ve seen since the launch of our user training tool has been the shift to remote workforces forced by the novel coronavirus outbreak. It’s dealt a serious blow to the cyber resilience of many organizations and is something, we felt, needed to be addressed. We’re happy to announce that a course designed to do just that is now available. It’s a guide for organizations and their users to maintain their cyber resilience with dispersed workforces, and we hope you’ll enroll. Why bother developing a Cyber Resilience while Working from Home Course? Cybercriminals know many remote workforces are no longer always under the watchful eyes of IT teams. They know some are even working from their own devices, often outsid
Help please...My ports are blocked and I don't know how to unblock them
Hey everyone,I am new to this community and I would just like to say hello and thank you in advance for any help. So here is the issue that I am having….. It seems as though webroot firewall, etc. is somehow blocking ALL smtp ports from my device. I have tried to look at some of these older articles about looking up the causes. Unfortunately I am not that tech savvy so I need a step by step list to follow. For example if I am trying to unblock port 25 or 465, etc. what do I look for in the active processes list to allow me to do such that. Again thank you very much in advance,Jason Conway
2 user portals. Which is which, differences???
What is the Carbonite my account portal as opposed to the older my.webrootanywhere client portal? I got the sign up for My Account and tried to login using my already existing my.webroot account and failed. Then logged in to my.webrootanywhere just fine and got a portal. Do we need 2 account portals, one community portal and also our license and password info for one program? What’s going on? Will the old portal die? What’s the difference. What are we supposed to do if we already have an account portal under opentext instead of carbonite?
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