Product Help & Discussions
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High CPU issues since Mobile update
I am being notified by Webroot that I have High CPU issues. This has happened twice since the new updated Mobile Android v22.214.171.124995. My device gets really hot and I have tried to get a screen shot of the notification but it blanks out. I have restarted my phone and it still feels warmer then usual. Samsung Galaxy Note 8
Can I turn off temporary my Webroot SecureAnywhere ?
I have a program I'm having problems with. Its been suggested to me I might have a virus. I also have Win8 which has DEFENDER. But DEFENDER is turned off by default if it detects another anti-virus program. I can turn off my Webroot temporary so I can try out DEFENDER ? If so how do I do it and turn it back on later ? thanks in advance GARY Webroot SecureAnywhere version 126.96.36.199 Windows 8
Technical questions about journaling and other
[list=1] [*]How do I figure out which journaling db in WRData corresponds to which program being journaled? [*]How do I "Allow" journaled applications that are not currently running? [*]How do I see what applications I have manually Allowed which are not currently running? Is this data stored in the registry like the ID Shield information appear to be? [*]When do the WRDataJoural registry keys get updated? Is this a reliable source of information yet? What happens if I delete these keys? [*]In what situations would WSA wait for user input to clean up an infection when all the program settings are set to do everything automatically and not tell the user anything? [*]Does removing entries from Application Protection have any enduring affect or are they immediately repopulated without prejudice? [*]What are the pruning settings for WRLog.log, if any? [*]What are the [b][u]exact[/u][/b] abilities and functions of the filtering extension, especially as it compares to the local HTTP inspecti
I need Adobe for my pdf files and webroot is blocking the download. How do I change this?
I cannot access/download/review ANY pdf files from any source on my computer. Not even to pay my bills. Webroot won't allow the download of Adobe. How can I change this? I am getting tired of going to the library for this when I have a perfectly good computer and printer at home. Help please!!
I have a Windows 8 Laptop and I cannot remove Webroot permanently
[b]I have a Windows 8 laptop and I cannot PERMANENTLY remove Webroot from my computer. [/b] [b]It no longer shows up in my applications list, but it still runs in the background. And when I go to uninstall it, it says it no longer exists and it has been uninstalled. BUT IT IS STILL RUNNING. And the one folder with the program in it will not allow me to delete it because "it is running somewhere else". How do i completely get rid of this antivirus?! [/b] It's interferring with my antivirus i have now, and I am not happy about it. Help as soon as possible would be much appreciated.
What sort of bandwidth do you have at work?
I hadn't run a speedtest here at Webroot yet, but when I did I was impressed :) [url=http://www.speedtest.net/my-result/3355512045]http://www.speedtest.net/my-result/3355512045[/url] How about you guys? What sort of speeds to you get at your work?
Webroot not blocking in chrome
Hi, I am very new here. I've had webroot a while but recently I have been having trouble with chrome. I have read all the reports about the green check marks next to searches which is happening to me... but I also read that it should still block potentially harmful websites. I went to a website that I know webroot blocks but it didn't block it in chrome. In other browsers it still brings up the warning but in chrome it allows me to go to the website. Is this also a common issue right now in addition to the green checkmarks disappearing?
Webroot Installation Screen "Please Enter Your Keycode" pops up every 30 seconds
Just as the title describes, the installation screen for Webroot pops up every 30 seconds onto my desktop. It used to reopen everytime I closed it. The amount of times this screens opens is making my computer unusable. This feels like it is worse than having an actual virus. *I am running windows 8, not windows 8.1 *Webroot has been uninstalled from the computer and is no longer found on the programs list. *I have used their "upgrade" utility in trying to fix, no luck. Ran it in safemode as well. No luck. *No folders for webroot can be found on the computer *all startup entries and processes related to webroot have been disabled or deleted. *The goal is to REMOVE this program. *I do not know my keycode. Can anyone help?? Their support team sent me installation instructions for a MAC after I clearly pointed out I am using windows 8. Someone, anyone, please help!!
Scan function not working?
Hi Webroot community! I'm hoping you can help me with something, as this has never happened to me before and I've been using Webroot for at least 5 years. For about a week, my Webroot hasn't been able to perform its automatic daily scan. When I attempt to perform a manual scan, it freezes at 0%, saying it's checking for rootkits. The program itself doesn't freeze, but the scan never goes beyond 0%. I haven't noticed anything strange going on aside from not being able to scan, so I hope the program's still doing its other duties in the meantime. Is there anything I can do about this? I'd really like to be able to scan again for peace of mind's sake. Thanks for your time! I really appreciate it.
Will entry of a new keycode add a year, or start a new year losing the rest of my current licence?
I have a 3-seat licence which will end in a couple of weeks' time. I have a new keycode for the 3-seat product which I assume should renew my licence for another year. If I enter the code [i]before[/i] the end of the current period, will this ADD a year to my current licence, or simply start a new year at that point, thus losing the remainder of my current licence?
How to scan whith webroot complete scan. What happen if i have the browser open?
Another cuestion Supouse i am browsing and see something suspicious, Now on day i see a suspicious thing a fake flash player install, i see that and i still worried because i think it installs on my computer. I am a litle paranoid and think if i see in some situationns a spot of posible rougue ware and i think it installs on the machine (no mater what machine), as you can se not ever you can not close all windows or terminate browser process whith task manager. And it worries. Now if i persorm a full scan the temp files of browsers obviously are in use and have the posibility webroot skip its. Did i have to close the browsers. Can i do an more agressive scan in safe mode whith network conection? i wait your answers and always good bless you
(Please Help) Concerned About FBI-MoneyPak Virus
Hey, so today I logged on to our home computer and a message popped up. It had the FBI, CIA, etc and said that our computer was locked. It was apparently locked due to suspicion of illegal activity. I used my iPod to see if this was indeed a virus and it turns out it was a trojan, I think. That's pretty scary for me because I know trojans are for accessing someone's system and for our computer to have it definitely terrified me. Windows Task Manager was disabled, because of the virus, too. I did a scan with your program and it removed the trojan. Windows Task Manager worked again as well. I would like more information about this certain virus, if you guys have ever heard of it. Also, how exactly could it have been sent to our computer? I would really like to know that. I want to make sure we weren't already hacked. And are we safe from any attackers? The virus is removed, but I'm worried if damage was already done or can still be done with the virus having been there previously. Any ad
Removing app icon?
"Because it is a security application, it would not be very effective if it were just turned off. So we don't let it turn off. If you do not wish to see the icon in the notification bar, you can go into the app, to the main screen, and press the menu button on the device. Tap the "General Settings" menu, then uncheck the only item: Persistent status. This will remove the status icon from the notification bar and only alert you when Something Happens" I cannot get into or find 'general' settings..tried tapping on everything and a no go help me please, Just want to remove the icon from the top :) Gordon
Lost access to password manager even though I have a valid license code
A while ago before my old license key expired, I loaded a new Internet Security Plus 5 seats license in my console manager. Today I wasn't able to use the password manager, and I got a message that the license had expired. I logged to my console, and I found out that the password manager is still tied to the old code, and I have no way to switch it to the new code, like I did for my desktop and mobile endpoints, so I'm stuck. I've opened a ticked but of course being the week-end I bet won't get a reply any time soon. There are things I need to do ASAP, and I can't because all my online passwords are inside the Webroot password manager, and I can't use that functionality even though I paid for it. I find it utterly ridiculous that the user doesn't have an autonomous way to transition the password manager to a new valid license code. How could your developer team overlook such a huge limitation in your system? Frankly, so far I was very satisfied
On May 22nd I started receiving messages from Microsoft...not Webroot...about a Trojan Virus on my computer. I called the 800 number on Webroot's page for support. I was directed to a company called TechVantedge. I ended up paying them $646 for assistance and the virus was still on my computer. I took my computer to someone here locally, and paid him almost $300 to clear up the problem. When I sent an inquiry to Webroot Support several weeks after that, I received a reply that Webroot provides free support to clear up viruses. I asked for a supervisor or someone in charge to contact me regarding the $646 I had spent. NO ONE has contacted me to date. I am about to cancel my Webroot and report them to the Attorney General's office.
I'm here...and unhappy!
Frankly, after terribad experiences at Microsoft Answers and T-Mobile's community forums, both of which were "kudos forums", I promised myself I would never, ever actively join another "kudos forum" again. I told TH this. Well...the fact that I'm here shows you how desperate I am for a solution. I am aware, thanks to TH (very appreciative for that generous man), that some of the mods/admins on here know of my situation. I'm the guy that decided to use Backup & Sync two weeks ago, and still can't, courtesy of some weird database issue. I finally got in touch with an Escalation Engineer, and now it's the weekend. So apparently he's off. Joe, who normally is "the problem solver", is traveling. He's a busy guy now. I get that. Unfortunately, I'm about out of patience. I'm sick of this. If I have to bite the bullet and uninstall Windows Live Mesh and move on to SkyDrive, I will. But good lord just tell me now. As much as I don't want to use another
What is proper method of installing Norton 360 Premier with SecureAnywhere already installed.
NOD32 and OA are being replaced with Norton 360 Premier. What is the proper method to install Norton on a Win7x64 system? (Added: Norton is not being placed on my system, I regretted doing so over a decade ago and additional research showed I would regret it again. Currently, only Webroot Secureanywhere Antivirus is installed.) Webroot can be initially disabled but a reboot caused an upgrade of ESET to go really, really, bad. I would like to avoid this problem on the Win7 system. The community is being asked because supports final answer was; "the Webroot software you own from us is a full antivirus suite meaning that is all you need, so you do not need to antivirus applications." (edited to indicate change of mind)
SecureAnywhere Mobile Scan Freezes at SD Card
Running SecureAnywhere Mobile Premier on Droid 2. Last few days, when I begin a scan, it does fine until it gets to the SD card - then it just ist there and does nothing - except drain the battery! Just let it run overnight - same thing - it didn't move. Would reinstall fix or is there a better solution?
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