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ericcNew Member

posted in Webroot® SecureAnywhere™ - Complete

confirming a successful back up or sync

how can i confirm that a back up and a sync was successful ??

1 year ago

Betty0818Fresh Face

asked in Webroot® SecureAnywhere™ - Complete

I have had nothing but issues with Webroot since I was recommended to purchase the security program.

The purchase I made did not download correctly.  Then I had technology support reinstall the program.  Now, after hours of trying to get the program to work, I do not have the initial full protection intalled that I paid for.  I tried again to call to have a technician to assist, because I am receiving continual error popups that my Windows Firewall and Webroot are both turned off.  I look further and realized I did not even have an optimation tab in my utilites tab for Webroot.  Still unprotected in that area, but very disappointed in the brand and service I have received.

1 year ago

bobmacNew Voice

asked in Webroot® SecureAnywhere™ - Antivirus

webroot extension

All of a sudden the webroot extension has changed..so it seems every time I go to a website I get a red dot beside the extension icon..even on this site….what’s happening

1 year ago

Joe-pivotCloudNew Member

posted in Webroot® Consumer/Business - for Macs

cant install on macOS 12.2.1

Installs fine on my 12.2 machines but can't not get a new install to show up in console in 12.2.1. Seems to just go nowhere. Can’t open app, or anything. I have used the same script to do the install on 12.2 and 12.2.1. Anyone else having issues?

1 year ago

jackiNew Member

asked in Got a Question?

activation

Is my phone covered as soon as the computer is activated

1 year ago

empetNew Member

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Should I be concerned because my chrome://management says that my browser is managed?

The following message is displayed when I access chrome://management: "This browser is managed by a company, school or other organization. Your administrator can change your browser setup remotely. Activity on this device may also be managed outside of chrome." Chrome is installed on my home computer whose administrator I am . What could I do to remove this management? I saw a lot of complaints of this type on the WEB, but no solution was provided. I have installed Weebroot Internet security plus on my system and it didn't alert me that something suspicious happens in my browser. Any suggestion to identify who manages my browser or how to remove this management is welcome. Thanks!!!

1 year ago

StuinGermanyFresh Face

asked in Webroot® Consumer/Business - for Macs

Deploying to MAC silently via Desktop Central

Hiya,I would like to install the DMG and Key together using a script, I use desktop central to push out updates, and I am having no luck with the link supplied via Webroot help, as it says I am unauthorised to view.https://community.webroot.com/installation-and-deployment-142/using-a-script-to-install-the-webroot-business-endpoint-protection-agent-to-macos-344501My macs are running Monterey,RegardsStu

1 year ago

akingskidNew Member

asked in Webroot® SecureAnywhere™ - Internet Security Plus

renewd service on 2/14/2022 but computer shows expired service on 3/9/2022. Webroot shows 1 computer active on their site

I renewed an existing account on 2/14, Webroot on my computer shows expired but on Webroot sites shows 1 active computer

1 year ago

goaljnkyFresh Face

asked in Webroot® Consumer/Business - for Macs

Webroot Mac client deployment with Microsoft Endpoint Manager

Hi, There is a related topic for a Window client. Was hoping someone could help me with deploying the agent to Macs. Thank you,

1 year ago

2006SuzukiNew Member

asked in Webroot® Consumer/Business - for Macs

I keep getting first scan not complete. Scan view only showing time e;apsed and no files scanned. Just recently renewed subscription, but problem is pre-renewal.

I keep getting first scan not complete. Scan view only showing time e;apsed and no files scanned. Just recently renewed subscription, but problem is pre-renewal. MacBook Air.

1 year ago

JJK1234567New Member

asked in Got a Question?

Renaming C:program file

Yesterday (3/7/2022) I started to get C:\Program” warning messages on my personal computer. I see some replies in the Related topics. The replies are several years old. It’s difficult for me to determine if this is an issue that I should address and fix. Or just ignore. Can someone please help? Here is what I’m seeing on my personal computer: File Name Warning: There is a file or folder on your computer called “C:\Program” which could cause certain applications to not run correctly. Renaming it to “C:\Program1” would solve this problem. Would you like to rename it now? I clicked on the Rename button. After I click on the Rename button, I get the message “File Access Denied - You’ll need to provide administrator permission to rename this file”. I clicked on the Continue button After I click on the Continue button, I get the message “This action can’t be completed because the file is open in Webroot SecureAnywhere”. Clicking on the Try Again button doesn

1 year ago

cohbrazCommunity Leader

posted in Webroot® SecureAnywhere™ - Complete

How to install updated Webroot Complete on an Android device

I have not seen this posted anywhere, so this could be useful to anyone wanting to install Webroot Complete on their phone.   I noticed that on the Google Play store Webroot Complete has not been updated in a while, but Webroot Free has been updated recently. That is good news as you can install Complete simply by installing the Free version.   1) Go to the Google Play store. 2) Search for and install Webroot Free. 3) Once it installs, it will prompt for a few extra steps. Follow these steps, and login to your Webroot account when asked. 4) Install the Secure Browser when it asks.    You know will have a fully updated version of Webroot Complete. Backup and Sync is part of the main application now instead of a seperate app. If you use Webroot Password Manager, you can access the passwords through Secure Browser. Open the browser and click the Menu button (the three dots) in the upper right. Click Vault, and log in to your Webroot account. You can now access all of y

1 year ago

msmith-442New Voice

asked in Webroot® Business Endpoint Protection

Need help whitelisting a file

Hello, I need help whitelisting a specific file on a specific machine. We are running Webroot SecureAnywhere with a centrally managed console. I’ve tried following the instructions located in this thread:https://docs.webroot.com/us/en/business/wsab_endpointprotection_adminguide/Content/UsingOverrides/CreatingWhitelistOverrides.htm I’ve tried creating an override on the desktop without success, but even when I stick the file in the root of C: and create an override to the folder in that location it does not work. I’ll attach a couple screenshots for reference. I’ve also got an open ticket and am waiting on a response, but wanted to ask for any suggestions here?

1 year ago

FalconNew Voice

asked in Webroot® SecureAnywhere™ - Complete

Task Manager Shows 32 bit AND 64 bit running now. (??)

Guessing they shouldn’t be running at same time - or should they? Am using Windows 10 on PC. Do I need to uninstall the 32 bit version from 2 years ago? If I uninstall the 32 bit version, will it mess up the 64 bit version because they are sharing files?How should I proceed here please? Thank you!

1 year ago

OhioRedNew Member

asked in Webroot® Consumer/Business - for Macs

WSA 9.5.0.101 not working with newly installed Monterey 12.2. "Preparing to scan" times out after about 10 minutes.

mac os monterey 12.2 installed on macair m1 2 weeks ago. webroot secureanywhere v9.5.0.101 today, found acct. info gone, worked last week. re-entered activation code and rebooted,still does not scan, sits at “preparing to scan” for ~10 minutes then auto cancels.+600 days left on subscription Incompatible with Monterey?New Privacy Settings required?infected with malware?

1 year ago

trad03New Member

asked in Got a Question?

trad03

I paid for the subscription received a disk but the download does not work. I guess I need a key code which I have yet to receive.

1 year ago

katrmt_0615Fresh Face

asked in Webroot® Consumer/Business - for Macs

Webroot Unable to Install Webroot after Factory-Resetting iMac.

Thank you

1 year ago

AuskiingNew Member

asked in Webroot® Consumer/Business - for Macs

Webroot closing after opening on macbook pro m1

I have installed webroot from my console on my macbook pro M1. When i try open it, i cant seem to get it to run. its just pops open and closes. i cant see it on my list of devices either.

1 year ago

durantashCommunity Leader

asked in Webroot® SecureAnywhere™ - Complete

long time to analyze new malware

Hi,i ask question. When i scan new file with webroot. ( i think it is malware “ threat” ) . webroot Determined it . How long webroot intelligent Network ( WIN ) analyze and detect it file ( malware ) ?ThanksAmir / Durantash

1 year ago

SGBELVERTANew Member

asked in Webroot® SecureAnywhere™ - Complete

Back-up folders

Previous answer to the same question is 5 years old. It says to click on the “gear” icon to open and add a folder. I have no gear icon on my screen. Please provide new instructions so I can back-up entire folders, not just individual files. Thanks.

1 year ago

aqil.comFresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

If I purchase a digital copy of Webroot from Amazon, does the license begin when you download it?

When you purchase a digital copy of Webroot from Amazon do they send you a Key Code and download link? My current Webroot license doesn't expire for 2 more months and I want to wait to activate the new license until my current one expires.

1 year ago

jason.fritzFresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

Install Webroot with Microsoft Endpoint Manager

Hi,I am trying to install Webroot SecureAnywhere through Microsoft Endpoint manager so that when the computer syncs up to Intune and pulls the deployment profile and the apps to install this is automatically installed as well. What am I missing? Pictures attached for reference. I place the license key where GUILIC=0000-0000-0000-0000-0000-0000. I also make sure the correct group has the devices in it and are in the required group for assignments. Any help?

1 year ago

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