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Byrna5Fresh Face

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Is there a detailed history of activity?

Hello everyone, I have used Norton Internet Security (NIS) since 2009 and just recently switched to Webroot. I had used Webroot Anti-spyware many years ago and now that the issue with the saved passwords/account logon giving invalid email address seems to have been resolved, I wanted to try Secure Anywhere Plus. I am used to seeing a detailed log history of all activities of the firewall, anti-malware etc... being constantly saved in NIS. I cannot find such a history in this product. There are some logs of scans and malware detections but no history which shows saved details for, for example, if a website or malicious attack on the internet was blocked. I had a few very quick pop-up windows today while surfing the internet but they disappeared instantly and consequently, I could not read them. Is there a place where I can find such history of all activity, especially of blocked websites, anti-phishing blocks, malware detections which were blocked ... ? Thanks in advance, John

8 years ago

DannyKCommunity Guide

asked in Webroot Mobile Security for Android

Sorry for reposting this question but...

Webrott is hanging when scanning and I can't get it to update my scan definitions. I have done a fresh install from Google play and that has nont changed the issue. I am absolutely positive that this has been covered already, but I can't seem to find the thread with the solution. Sorry for the inconvenience.

9 years ago

SsherjjModerator

published in Webroot® SecureAnywhere™ - Antivirus

NicCrockettPopular Voice

asked in Got a Question?

Windows XP and Windows Server 2003 Support

I hate to ask this and please no responses telling me to get off these versions of Windows because they aren't supported by Microsoft. I already know that and I'm pushing for upgrades, but I don't control the budget. My question is, how much longer will Windows XP and Windows Server 2003 be supported. I asked last year on this [url=https://community.webroot.com/t5/Product-Questions/Windows-XP-and-Windows-Server-2003-Support/td-p/305480]post[/url] and was told April 2019. I had heard previously that might be extended and was wondering if that had been decided yet and if so, for how long? Our subscription is up in January and I wanted to get an idea at what we'd be looking at. Thanks for any help you can provide!   Sincerely, Nic

2 years ago

moonzero2Popular Voice

posted in Webroot® SecureAnywhere™ - Internet Security Plus

what is http://em.naolabo.com/

My browser appears to be getting hijacked, most notably from the huffington post Uk site, I wind up at the above location with a driver warning.   When the close window is clicked on this my downloads window opens anyway.   I shut it all and go back to the original site but it justs starts all over again.   Any ideas please?

8 years ago

robertellis991New Voice

asked in Webroot® Business Endpoint Protection

Webroot Client possibly (probably) causing App crash

We have a legacy VMware Thin App virtualised application which has been working until quite recently, i.e. just in the last day or so, users are experiencing app crashes when launching the virtualised app.We have found that removing the Webroot client from a sample computer eliminates the symptoms of the application crashing and therefore we believe that the Webroot client is interfering with execution.We have added Global Whitelists entries for the Application executable and for the UNC from where the Application executable is run and streamed, but this has not resolved the issue.I suspect that somehow the Webroot client is interfering with the data streaming process upon which the ThinApp virtualisation framework depends.This affected application is business critical, so I need to find a way to correct this behaviour, or we will be forced to abandon Webroot in favour of an alternative AV solution for all affected users. I have a raised a Support ticket today and currently awaiting a

2 years ago

gingerbreader3

posted in Webroot® SecureAnywhere™ - Internet Security Plus

how do i add a computer to my webroot account?

how do i add another computer to my webroot account?

7 years ago

Orion65New Voice

asked in Webroot® SecureAnywhere™ - Antivirus

No green check mark to advise if site safe

Chrome is being used and the extension for Webroot is on. The only indicator I have is when I click a site to open them the W in the corner turns to a check mark. When clicking on it then it says the site is safe. Do you know if this is a new change? thank you

4 years ago

michaelcampbellFresh Face

posted in Webroot® SecureAnywhere™ - Antivirus

you rock

just trying to acess the password protector and i dont understand why i had to re-register again with same old username and password. this a nightmare.  never renewing

5 years ago

JimMRetired Webrooter

asked in Webroot® SecureAnywhere™ - Complete

Which file types do you want to see automatically synced?

Prompted by [url=https://community.webroot.com/t5/Ideas-Exchange/Backing-Up-PDF-Files/idi-p/22396]this idea[/url] to automatically sync PDF files, Webroot is investigating the possibility of adding additional file types to the default options presented on the Backup & Sync setup screen.  Currently, the default file types are as follows:   [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/2652iAC02D16938ACF9E2.png[/img]   By selecting "Custom filter," a Backup & Sync user can already manually add any file type or create a *.* filter to sync all file types.  However, for convenience, Webroot presents Backup & Sync users with commonly used default options for file types.  There are likely many other commonly used file types that would fit into these categories which Webroot does not currently automatically sync.  The "PDF" idea will result in a new file type - *.pdf - being added to the Document files list.    As long as w

9 years ago

JodiZFresh Face

asked in Webroot® Consumer/Business - for Macs

Webroot will not run a scan on my Mac

I noticed a few days ago that Webroot was not running regular scans. When I tried to run manually it wouldn’t complete. Came up with an internet error. I then noticed for whatever reason the software needed to be verified. I copied in the proper code and thought that would be the end of it. However it will still not complete a scan. In addition, maintenance services will not complete. It tells me Safari Location services is on (as an alert), to which I have turned off ALL location and it still lists as it is on. Catalina, 10.15.4.

2 years ago

Grump1eFresh Face

posted in Webroot Mobile Security for Android

Cannot unlock my Phoned as keyboard continuosly jumping around

After using the "scream " function, the phone requested an unlock code.I could not enter the code as the keyboard is coninuously jumping around.  I rebooted to stop the scream but still I cannot enter this as the keyboardstares jumping around as soon as I touch the 'enter' space.  I have swiftkey set as default keyboard.   Any help urgnetly appreciated.   Graham

7 years ago

jillrunsFresh Face

posted in Webroot® SecureAnywhere™ - Antivirus

can't download any files ever since i got webroot. Help me fix this problem. Thanks

Cant download any files since i got web root. Please help. Thanks

8 years ago

shorTcircuiTRetired Webrooter

published in Webroot® SecureAnywhere™ - Internet Security Plus

How Do I Disable or Enable Web Filter Extensions in WSA Home versions?Knowledge Base

Users of WSA Home versions that include Webroot Filtering Extensions in their browser can disable the extensions by the following directions.    [b]Note: The browser extensions provide important protection features including detection and blocking of malicious websites, search annotations for search engine results from Google, Yahoo and Bing as well as Realtime Anti-phishing protection.  If the browser extensions are not activated this protection is not available.[/b]     [u][b]Internet Explorer[/b][/u] With the release of Webroot PC agent version 9.0.3 and the Web Filter version 1.2, the Web Filtering browser extension for Internet Explorer is now installed automatically, without prompting.  In addition, the extension cannot be removed from the browser directly, but can be removed via the Webroot PC agent user interface.  Follow these steps to [b]disable[/b] the extension in Internet Explorer. [list=1] [*]Close all open instances

19904

5 years ago

jimi_b

posted in Webroot® SecureAnywhere™ - Internet Security Plus

How do I stop the renewal nag popup when my computer starts?

After I renewed my subscriptiion I still get the nag screen when my computer starts telling me that I am not protected. I have entered the new key twice but the screen just keeps poping up. The program says I am protected and have 362 more days on my subscription. The nag renewal says that I am not protected. Anyone have any ideas? Any help is appreciated.

4 years ago

lostandconfusedFresh Face

asked in Webroot® SecureAnywhere™ - Complete

How do I login to Webroot SecureAnyWhere?

I am unable to log in to Webroot SecureAnyWhere website, even after resetting security code three times.   I also can't access my printer to scan to computer now. It was working fine minutes prior to me attempting to access Webroot SecureAnyWhere.   I am completely frustrated at this point.   Lostandconfused.

2 years ago

Kev914Community Leader

posted in Webroot® SecureAnywhere™ - Complete

BestBuy Webroot Renewal process

Last year I complained about the BestBuy Webroot renewal process.   It goes pretty much like this:   Your Webroot security panel turns Yellow 30 days before the expiration. There is a link to renew. But even if you click it and enter your credit information it will make no difference in what will transpire. I know. I've been through this at least 5 or 6 times.   As your deadline approaches, you will start to get renewal notices...even though you've already clicked on the link and said you want to renew...and even if BestBuy has sent you an email saying that they will renew your subscription with the card they have on file.   During the last week you will start to get more urgent prompts warning you that your subscription is about to expire and renew now (even though you already said you wanted to.)   Finally your panel will turn red and it will say that it is expired.   If you call the Geek Squad, they will say that you are still protected. That there is a

6 years ago

jhanjelkeNew Voice

asked in Webroot Mobile Security for Android

android.trojan.gen

I have my first virus in my nexus: android.trojan.gen in com.android.basicssmsreceiver Impossible to delete. So I thought, ofcourse, now I need the premium version. Downloaded and paid. But no, still impossible te remove. How do I do this?

8 years ago

ncaryFresh Face

posted in Webroot® Business Endpoint Protection

my site 6Columns.com tagged as "moderate risk"

My site 6Columns.com tagged as a "moderate risk" in search engines. This is a legitimate business site. How can I get this alert changed? 

7 years ago

andrzej76New Voice

asked in Webroot® SecureAnywhere™ - Complete

False Positive - System Security Guard

This file is safe. This exhibit scanners on VT. I enclose the address of the result of the scan file. Enclosed is your home address applications. The file I sent for analysis through a program of WSA Complete. [url=https://www.virustotal.com/file/99bed9ee2f8f7efb0e255d4795380a19fa728c774ce0e2e8618fac4877fd9379/analysis/]https://www.virustotal.com/file/99bed9ee2f8f7efb0e255d4795380a19fa728c774ce0e2e8618fac4877fd9379/analysis/[/url]   *link to third party security program removed **please do not post links to third party programs ***please see [url=https://community.webroot.com/t5/Community-Guidelines-please-read/Webroot-Community-Guidelines/m-p/2#M1]The Community Guidelines[/url] section "Don't be a spammer." -admin

10 years ago

JimMRetired Webrooter

published in Webroot® SecureAnywhere™ - Antivirus

Mac - How to Install SecureAnywhereKnowledge Base

You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software. [b]To install the software:[/b]   [list=1] [*][url=http://anywhere.webrootcloudav.com/zerol/wsamac.dmg]Click here[/url] to download the SecureAnywhere installer to your Mac.   [*]Double-click [b]wsamac.dmg[/b] to open the installer.   [*]Drag the Webroot SecureAnywhere icon into the Applications folder. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/20009i5A795A42A96979B5.png[/img]   [*]In the first activation window, enter your keycode and click [b]Activate[/b]. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/20011iE5DE28AEEDC96A82.png[/img]   [*]If prompted, confirm the installation by entering your Apple system password and click [b]OK[/b].[/list]  [b]Now it's time to create your account:[/b]   [list=1] [*]You only need to create an account if you plan to use the Password Management f

19661

9 years ago

hungphamPopular Voice

posted in Webroot® Consumer/Business - for Macs

legacy system extensions - macos 10.15.4

I just upgraded my Mac to 10.15.4, and it’s informing about legacy system extensions when Webroot started. And warned that it will not run in the next version. Wondering what Webroot will do to avoid that?

2 years ago

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