Product Help & Discussions
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Webroot SecureAnywhere shows multiple scan reports on desktop
My software is set to the default settings where it scans the device daily. The scan report window does not go away. Each day a new scan window is there and these windows stack on top of each other. When I log in remotely the taskbar has a stack of webroot windows that I must close individually every day. This is annoying. Previous research said to remove and reinstall the agent. Tried that. It did not work. Any help out there please?
Your Personal Securtity Report?
Having used webroot for several years I've never before encountered this issue... but now, each and every day I get a popup near the system tray letting me know that my "personal security report" is ready to view. OK, enough already. I don't need to see this on a daily basis. Can someone let me know how to disable this? Thanks!
How to the grand the access right for WhatsApp again?
Dear all,By accident, I block one of the access right from Whatsapp Desktop’s window registry setting. Whatsapp Desktop cannot connect to internet everytime I run it!I have to disable Webroot’s Realtime Shield, Web Shield & Firewall first to make Whatsapp working again, then I go back to enable all the Shields again. how can I grand the access right to Whatsapp again to solve the problem? Thanks for any kinds of help!
Chrome hang with identity shield
HiWorking for an MSP and I am noticing an emerging issue with the identity shield causing Chrome to hang or launch with a blank screen. The circumstances are: Windows 10 2004 January 2021 Windows 10 CU installed Webroot installed and up to date Nvidia graphics card (no specific model) Chrome installed and up to dateIf all of these are fulfilled except for the January CU, the problem does not occur. It also does not seem to occur on machines without Nvidia graphics. I have seen 10 instances of this since yesterday, and was able to replicate the issue on brand new machines.The workaround is to set the application protection for the chrome.exe to allow rather than protect.
Web Threat Shield unmanaged
I am told by support that with the latest version of the installer the Web Threat Shield will not go into a managed status anymore.The end user is able to turn it on and off at their leisure from the browser. But I do have other machines that was installed with an older installer where this is locked down. Anyone else having this issue?
webroot wont start scan on my imac 24"
Hi I have discussed this problem with your support techs before. Webroot freezes and won't scan.at one point I had to shut the computer down by entering the security code. Werbroot windows where otherwise frozen. Ive talked to your techs recently and I even had it at week squad in Orland Park Illinois. It was working win the returned it. however nothing else seems to be wrong with iMac. Is here anything that we could try? I keep on thinking this is a Webroot problem.
PC Xbox Gamepass - Back4Blood
So my son has the PC version of Xbox Gamepass, and he recently downloaded the new game Back4Blood. Attempting to load it, though, results in a splash screen with easy-anti-cheat logo that completes the load -- and nothing else. Searching for this issue, many answers point back to Webroot as not allowing this to run. The “solution” is to uninstall Webroot. Is this a known issue, and if so, can we expect it to be patched soon, or is the “solution” to uninstall Webroot?
agent status update
I have Poll Interval = 15 minutes. One customer turned off his computer (running Windows 10) for a while, so the status of the agent is Unseen… Now, he turned on, the agent was updated to 18.104.22.168, and it’s almost one hour already, the status of the agent is still Unseen from… Besides, I sent Re-Verify Data command, and the system said “Reverify the contents of the selected device's local database when the next scan takes place.” However, even I tried to run scan manually, the command log is still showing status: Not Yet Received.Any other setting that I can push the update between the agent and the management console quicker?Thanks.
Best Buy Geek Squad
I can’t login or reset password and have not received an email to reset the password. Webroot came with a laptop purchased at Best Buy. I tried to renew online and was billed 4 times. I have spoken with customer service and sales in an attempt to correct the problem. I purchased a new license from customer service and was sent an email that contained the download information. I have tried to download; I have tried uninstalling and reinstalling the software. I have tried to logon for customer service only to be repeatedly logged out. I’m more than frustrated. Prior to all of this I held on line for over 45 minutes for a support tech. I’m thinking it’s time to contact the Better Business Bureau.
Missing Webroot icon from taskbar
Hello, Recently my Windows 10 OS was corrupted but repaired. However, the Webroot icon in my taskbar is now gone. I’ve checked the Webroot site and it seems that I’m still covered but I’m not sure if Webroot will notify me when they’re running a scan on my system ( I prefer to see these pop-ups as they are reassuring).How can I get the icon back and will Webroot continue its notifications?
Difficult to manage a dynamic workforce (new hires) and to see what courses each employee has completed
I find the SAT administration quite frustrating from an admin perspective. We want to ensure all of our employees have the same Cybersecurity training courses. Ideally we would like to add new employees to an existing Campaign, but instead we are forced to create a new campaign just for that new employee (target). And when all of our employees have completed 5 courses that is 5 new Campaigns for every new employee. It gets very messy. Additionally we would like to easily track all of the courses that each employee has completed. We are keeping a separate spreadsheet updated with this summary information. The available SAT reports do not give us this information readily. Have I got this all wrong, am I missing something? Thanks, Steve
Web page won't actually let me log into Open a Support Ticket
Web page won't actually let me log into Open a Support Ticket. It asks for permission to create cookies, I giver permission, I paste in my password, and it goes back to the damned cookie window.OldCoderEdit: Removed personal email address. ~ PTD ~
Webroot cannot successfully remove HASHVIEWER.EXE W32.Malware.Gen!
Webroot finds this infection. I tell it to remove the threat, and it finds it again. It makes NO forward progress in actually removing this virus. Support appears to be closed, and I’m not yet finding this in the community forum.OldCoder
Good morning,Went to run a scan and Webroot now shows first scan not run with blue screen. tried to run scan it lasted 11 seconds then said scan not completed. I have restarted my MacBook Air and still get same issue. I tried to reactivate with key code to no avail. I have been using Webroot for a few years now and trying to contact support.
Formating and Completley Wipe The External Hard Drive
Hello Everyone. I purchased a 14TB External Hard Drive. After Coping my information Into the External Drive, I noticed The company made a mistake and send me 12TB instead of 14TB. I called the Company, and they said to Delete all the Info, and send us the External Had Drive Back to us, and we shall send you the correct size. I can easily Format the Drive, but How can I Erase and totally Wipe all the In Information's Completely from the external Hard Drive.Thank you very much.
Exclude from RTS with a folder pattern?
Hi,I need to exclude a directory under the user’s home directory on a drive containing all user home directories.The folder in question is a cache folder for an application, and the Real Time scanning slows it down terribly. For example: 'thisfolder’c:\home_folders\joe\thisfolderc:\home_folders\bill\thisfolderc:\home_folders\steve\thisfolder So I'm looking for a pattern maybe like: c:\home_folders\*\thisfolder How can I accomplish this
Which training modules?
Good morningI am just looking to put together a training package for a client. (It’s our first time selling this product). I am bit overwhelmed by how many modules there are, I don’t want to bombard my client with 50+ training modules for each of his users.Please can someone recommend 5-6 ‘key’ modules that cover the basics?Thank you
Authentication Code request on Login
I rarely “sign-in” to my.webrootanywhere.com, but attempted to do so today, after renewing my subscription. When entering my username/email and password, I am then asked to enter an “Authentication Code”. I cannot locate an “Authentication Code” anywhere. I have a “security code”, a “product keycode”, but I do not recall ever having an “Authentication Code”. As far as I recall, I never set up 2-factor-authentication (and if I did, I do not receive an email or text with a code after entering my username and password). Please advise as to how I might resolve this issue. Thank you.
HELP, SecureAnywhere is blocking Battlefield 2042 from running,
2 days ago BF2042 updated and in the process updated East Anti Cheat (EAC) which is what SecureEverywhere is blocking. Everyone that is using this AV can no longer launch the game. The EXACT thing happened when they updated Back4Blood and updated EAC in the process. Webroot pushed a patch that fixed it. I have sent a support ticket to Webroot but have heard nothing. Oh, BYW, when you completely uninstall SecureAnywhere, the game runs fine.
Printer won't scan since Webroot installed
Recently installed Webroot on new Windows 11 desktop, and also old Windows 7 desktop. Now I cannot scan from either PC. Printer works. I submitted a customer service inquiry and am awaiting a reply. My computer skills are not advance, so need help in simple language. I did check utility controls and everything is allowed. Will have to look for different anti-virus software if this isn’t soon fixed.
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