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Hello forumfolks! Yesterday I bought Webroot Anywhere Complete, cause I thought it would be even better than my trusted security program (don't know if it's allowed, so I won't mention the name of the program) and because I can do without spam control and parental control. Really don't need these 2 features. But as it seems, I'm going to miss my trusted security program, because Webroot is giving me troubles, namely with it's toolbar. I'm using Internet Explorer 9 and every time I'm logging in a red bar appears, after a few seconds, telling me that my server connection is disabled (error 10) and I have to shut this bar down manually before I can go on surfing with my logged in toolbar. Another pet peeve is the fact that I have to log in my Webroot toolbar every time I open my browser, to be able to use the password manager. My trusted other security program was much better at that point, cause I only had to log in the first time I opened my browser and then it just stayed that way unti
A common question we get on the community is this: Is Webroot doing anything at all? How do I know it is working? Due to the rapid scans and minimal impact on performance, it can sometimes look like Webroot isn't doing anything at all. But don't worry, all of that performance is being offloaded to our cloud servers. Here's some more details about exactly how Webroot works quietly in the background, told by one of the most knowledgeable people on our community: From [url=https://community.webroot.com/member/profile?mid=780]@Baldrick[/url]: [i]Yes, this is normal with WSA and...Yes...you are well protected despite WSA not finding anything.[/i] [i] [/i] [i]This is essentially down to the way that WSA works; it does not scan your entire drive and every file by default but rather it only scans for active files/apps, on the premise that if malware is dormant/inactive then it is not a threat...which makes absolute sense when you really think ab
Using WSA Complete 22.214.171.124 - no other security software active (MalwareBytes installed but is stand alone, free version) I get no indicators on any search (Bing, Yahoo, Google, etc.) with any browser (IE11, FF25.0.1, Chrome31). Any help would be greatly appreciated. Thanks.
Hello. We have a client who is moving IT services to a new MSP, away from ours. In working with the new MSP, we found they also use Webroot, and asked if we could simply "migrate" all existing managed Webroot installs to their control. It looks like I can "push" the new MSP's keycode to all of the workstations and servers in our console by going into each 'Group' and doing a select-all and Agent Commands > Keycode > Change keycode... and punching in the new MSP's keycode provided to us. However, is this the best way to do this? Will exclusions, policies, etc. move over to the new MSP, or are they going to start with only having control of the client's machines, requiring them to push all new policies without knowing anything about the machines or the users' needs? Is there a better way?
We're having a problem where multiple users are stuck on an older version of the software (126.96.36.199) and I'm not able to get the software to update without uninstalling and installing the software again. When I try to select the 'refresh configuration' option from one of the agents that is having this issue, I get an error saying it's currently using the newest software. This is occurring on our windows and mac users. Does anyone know of a command I can push through the webroot portal or of an agent procedure I can use to force the agent to update without having to reinstall it?
As a yearly customer of webroot since the PrevX Edge Days, (Probably 10 or 11 years now), I have lost so much confidence in WR over the past couple of years. It got so terrible on Windows that I completely did away with all my microsoft desktop computers in our home, (we had 7), and once webroot was able to be used on Mac we switched to Mac products & a few android products. For awhile things were great, seemed like the good ole days when WRSA would run in the background and I rarely had to look at it, but it was there and keeping everything nice and protected. Now I can’t power up a macbook without going through webroot chaos. Sometimes it wants me to enter my KC - which still has 200 days left on it - then once KC is entered it begins “Preparing for scan” which never progresses. I’ve uninstalled and installed fresh disk image and whole 9 yards multiple times only to have the process seem fixed, then repeat the same series of problems then next day. These are the type of issues, c
I was told the following by tech support today: [list=1] [*]"Unfortunately the file (669.f70p53_i_b.dot) is NON-PE. This means the file is a file which does not contain a portable executable header i.e. .dot extension. Webroot is currently only capable of PE malware detection, however the program also contains a heuristics engine for some NON-PE files. In the future, this detection feature will be added." [*]"Malware downloaders are commonly re-obfuscated and soon all antivirus will not detect examples of the document you have supplied. This is also true for malware in general." [*]This was not verbatim but basically that non-PE files that are manually scanned (Right click, Scan with WebRoot) are not actually scanned or are scanned but WebRoot is mostly unable (depends on the exact file and type) to detect if the file is infected. The proof is that the log file doesn't include an MD5 for the file."[/list]Re. #3, this means that even though the application UI shows: &nb
After upgrading to MacOS Catalina, the WSA window launched on every new login.Really annoying, and no way to control it.So I tried uninstall Webroot, and reinstalling.But after clicking the installer, nothing happens.The webroot icon is sitting in the dock, its open, and clicking it, the menu-bar with only shows “WebrootSecureAnywhere” but just that, no dropdown menus, or app window .I tried this two times, and same result.Please advise
I've had this program for a week before I bought Webroot, and for the life of me I cannot get rid of it. I try to remove it as a addon on my browser but it heals itself and it reappears the next time I open Firefox... Could Webroot locate this and burn it to the heavens for me? lol
Hi Guys - firstly forgive me if this problem has already been dealt with millions of times! My wifes PC (still on XP) shows errors in event viewer - namely 7031 & 7032. It seems that this relates to WRSVC issues, which if I am correct relate to the webroot program. In essense, WRSVC keeps switching itself off, followed by an immediate attempt to restart. All in fairness, everything seems to perform quite well in spite of this reported malfunction. Is this a known 'problem' - and is there a workaround to deal with it? Thanks in advance
The Webroot Filtering Extension is crashing tabs in Firefox 80.0.1; however, I can’t remove/uninstall the add-on even if I uninstall Webroot completely. I can’t remove it in the new Edge browser either. Also, how can I stop Webroot from managing Firefox and other browsers after I uninstall it from my system?
I log into the web portal every morning to take a look at things and see how everything is going. Make sure when new agent versions roll out that all my endpoints update to that version properly. This morning when I logged in I saw that one of my endpoints had updated to Agent Version 188.8.131.52. None of my other endpoints where updated to this new agent version. Now I understand that there are other factors that are involved and that they won't all update instantly, but I was trying to find release notes for this new Agent Version and I have alas come up unsuccessful. Anyone have any idea when these release notes will become available? Has anyone else had their endpoints updated to this new Agent Version?
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